Articles - Call Handling

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5 Tips for Reducing Wait Times in Call Centres

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Top Tips for Dealing With Anxious Customers

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How to Deliver Bad News in Customer Service

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Cheat Sheet – Customer Service Apology Statements

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What Is Database Call Handling?

When Placing Outbound Calls, How Important Is It That Your Company Name & Number Show Up on The Call Recipients’ Caller ID?” Featured Image

The Importance of Caller ID

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A Quick Guide to the Feel, Felt, Found Approach

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The Best De-Escalation Techniques

How to Handle Contacts From Challenging Customers

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Lessons From the Frontline: How to Build Customer Trust

Welcome Calls in Customer Service

Welcome Calls: A Simple Way to Increase Customer Satisfaction

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How to Deal With Customers Who Don’t Take No for an Answer

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How to Safely Lower Average Handling Time

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Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

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Customer Service Vocabulary: The Definitive Guide

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Comedy Phonetic Alphabet – Free Download

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Spanish Phonetic Alphabet – Free Download

Top Assurance Statements in Customer Service

The Top 10 Assurance Statements in Customer Service

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French Phonetic Alphabet – Free Download

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UK Phonetic Alphabet – Free Download

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Customer Service Greetings – The Good, the Mediocre and the Innovative

Call Centre Operator

How Do You Deal With Call Escalation?

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Wrap Time Between Calls

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25 Affirmative Words and Statements to Support Customers