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Articles - Call Handling
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Need to Reduce Call Transfers? Try These Approaches
How to Support an Agent After an Angry Call
5 Tips for Reducing Wait Times in Call Centres
Top Tips for Dealing With Anxious Customers
How to Deliver Bad News in Customer Service
Cheat Sheet – Customer Service Apology Statements
What Is Database Call Handling?
The Importance of Caller ID
A Quick Guide to the Feel, Felt, Found Approach
The Best De-Escalation Techniques
How to Handle Contacts From Challenging Customers
Lessons From the Frontline: How to Build Customer Trust
Welcome Calls: A Simple Way to Increase Customer Satisfaction
How to Deal With Customers Who Don’t Take No for an Answer
How to Safely Lower Average Handling Time
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
Customer Service Vocabulary: The Definitive Guide
Comedy Phonetic Alphabet – Free Download
Spanish Phonetic Alphabet – Free Download
The Top 10 Assurance Statements in Customer Service
French Phonetic Alphabet – Free Download
UK Phonetic Alphabet – Free Download
Customer Service Greetings – The Good, the Mediocre and the Innovative
How Do You Deal With Call Escalation?
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Editor's Pick
How to Improve Forecast Accuracy
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Latest Resources
Report: The Top 5 Metrics Shaping Bank and Credit Union Performance
eBook: Five Trendsetters in CX Innovation
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Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
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5 Ways to Use Data to Improve Your CX
AI in WFM: Separating Fact From Fiction
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The Key Elements of a CX Lifecycle and Ways to Improve It
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