The Leading Contact Centre Magazine

Articles about Call Handling

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The Phonetic Alphabet – A Simple Way to Improve Customer Service

1,832

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How to Handle Contacts From Challenging Customers

3,876

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How to Reduce Hold Time in Your Contact Centre

2,053

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How to Deal With Rude Customers

3,293

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Handling Sales Objections Over The Telephone

88,621

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How to Create a Contact Centre Quality Scorecard – With a Template Example

9,363

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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

4,583

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Contact Centre Jargon and Terminologies

219,965

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

882

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Call Control Techniques: How to Present Options to Customers

4,901

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How to Measure Average Handling Time (AHT)

157,252

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Why Do Different Agents Have Different Average Handle Times (AHT)?

4,302

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7 Tricks That Call Centre Employees Play

144,609

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12 Great Tips to Improve Call Centre Performance

201,892

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49 Tips for Reducing Average Handling Time (AHT)

160,947

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Spike Definition

747

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30 Tips to Improve Your Call Quality Monitoring

304,517

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A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

365,458

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6 Strategies for Overcoming and Handling Objections on the Telephone

15,395

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Agent Status Codes

3,828

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