Articles - Call Handling

Person not accepting no on phone

1,394

How to Deal With Customers Who Don’t Take No for an Answer

Safely lower concept with bungee jumper

1,096

How to Safely Lower Average Handling Time

Green phone

841

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

Pile of colorful painted wooden letters.

2,433

Customer Service Vocabulary: The Definitive Guide

A dog in pink wig on yellow background with pink speech balloon

191

Comedy Phonetic Alphabet – Free Download

Spanish Flag in speech bubble over letters

628

Spanish Phonetic Alphabet – Free Download

Top Assurance Statements in Customer Service

3,282

The Top 10 Assurance Statements in Customer Service

France flag talk balloon and blank speech bubble

1,500

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

24,246

UK Phonetic Alphabet – Free Download

red old phone and empty speech bubble

3,062

Customer Service Greetings – The Good, the Mediocre and the Innovative

Call Centre Operator

2,083

How Do You Deal With Call Escalation?

Stack of phones

251

Wrap Time Between Calls

Person holding and looking up to speech bubble

5,453

25 Affirmative Words and Statements to Support Customers

Panorama view of the infinity empty asphalt international race track starting or end line, Motion blurred effect.

5,413

The Best Ways to Start and End a Customer Conversation

Telehone receivers of different colors hanging on the green background

2,902

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

Unhappy call centre agent in front of yellow wall covered in post it notes

942

An Action Plan for Customer Service Agent Abuse

Two people with a can phone on an orange background

1,392

Coaching Talkative Advisors to Provide Better Customer Service

Dog and human sharing empathetic connection

6,375

26 Great Techniques for Showing Real Empathy in Customer Service

Smartphone with yellow light bulbs from above

1,730

23 New Ideas for Customer Service Over the Phone

A rear view picture of a person scratching their head looking at question marks

3,734

How to Deal With an Indecisive Customer

A picture of a person doing archery

5,926

How to Improve Call Control Skills

An image of two heads shaped out of trees with puzzle markings in the leaves

3,742

The Art of Conversation in Customer Service

Angry people screaming

4,363

13 Clever Tactics for Dealing With an Angry Phone Call

Pop art background with hand holding old phone handset and empty speech bubble

11,143

How to Bridge Silence on a Call