Articles - Call Handling

18,550

How to Handle Contacts From Challenging Customers

concept of trust word on wooden cubes

548

Lessons From the Frontline: How to Build Customer Trust

Welcome Calls in Customer Service

965

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Person not accepting no on phone

1,826

How to Deal With Customers Who Don’t Take No for an Answer

Safely lower concept with bungee jumper

1,452

How to Safely Lower Average Handling Time

Green phone

963

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

Pile of colorful painted wooden letters.

7,095

Customer Service Vocabulary: The Definitive Guide

A dog in pink wig on yellow background with pink speech balloon

711

Comedy Phonetic Alphabet – Free Download

Spanish Flag in speech bubble over letters

2,047

Spanish Phonetic Alphabet – Free Download

Top Assurance Statements in Customer Service

8,449

The Top 10 Assurance Statements in Customer Service

France flag talk balloon and blank speech bubble

3,456

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

55,316

UK Phonetic Alphabet – Free Download

red old phone and empty speech bubble

3,480

Customer Service Greetings – The Good, the Mediocre and the Innovative

Call Centre Operator

3,355

How Do You Deal With Call Escalation?

Stack of phones

372

Wrap Time Between Calls

Person holding and looking up to speech bubble

9,347

25 Affirmative Words and Statements to Support Customers

Panorama view of the infinity empty asphalt international race track starting or end line, Motion blurred effect.

10,251

The Best Ways to Start and End a Customer Conversation

Telehone receivers of different colors hanging on the green background

3,517

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

Unhappy call centre agent in front of yellow wall covered in post it notes

1,137

An Action Plan for Customer Service Agent Abuse

Two people with a can phone on an orange background

1,551

Coaching Talkative Advisors to Provide Better Customer Service

Dog and human sharing empathetic connection

7,394

26 Great Techniques for Showing Real Empathy in Customer Service

Smartphone with yellow light bulbs from above

1,871

23 New Ideas for Customer Service Over the Phone

A rear view picture of a person scratching their head looking at question marks

4,846

How to Deal With an Indecisive Customer

A picture of a person doing archery

7,563

How to Improve Call Control Skills