The Leading Contact Centre Magazine

Articles about Call Handling

How to Handle Contacts From Challenging Customers

3,230

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How to Reduce Hold Time in Your Contact Centre

1,898

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A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

2,723

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Handling Sales Objections Over The Telephone

87,253

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How to Create a Contact Centre Quality Scorecard – With a Template Example

7,913

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How to Deal With Difficult Customers

4,330

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Contact Centre Jargon and Terminologies

210,719

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

867

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Call Control Techniques: How to Present Options to Customers

4,572

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How to Measure Average Handling Time (AHT)

152,322

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Why Do Different Agents Have Different Average Handle Times (AHT)?

4,183

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7 Tricks That Call Centre Employees Play

139,839

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12 Great Tips to Improve Call Centre Performance

197,906

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49 Tips for Reducing Average Handling Time (AHT)

157,635

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Spike Definition

677

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30 Tips to Improve Your Call Quality Monitoring

299,970

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Dealing with Angry Customers

354,744

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6 Strategies for Overcoming and Handling Objections on the Telephone

14,252

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Agent Status Codes

3,579

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Support Employees Handling Emotionally Challenging Calls With Empathy

8,660

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