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Articles - Call Handling
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How to Handle Contacts From Challenging Customers
548
Lessons From the Frontline: How to Build Customer Trust
965
Welcome Calls: A Simple Way to Increase Customer Satisfaction
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How to Deal With Customers Who Don’t Take No for an Answer
1,452
How to Safely Lower Average Handling Time
963
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
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Customer Service Vocabulary: The Definitive Guide
711
Comedy Phonetic Alphabet – Free Download
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Spanish Phonetic Alphabet – Free Download
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The Top 10 Assurance Statements in Customer Service
3,456
French Phonetic Alphabet – Free Download
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UK Phonetic Alphabet – Free Download
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Customer Service Greetings – The Good, the Mediocre and the Innovative
3,355
How Do You Deal With Call Escalation?
372
Wrap Time Between Calls
9,347
25 Affirmative Words and Statements to Support Customers
10,251
The Best Ways to Start and End a Customer Conversation
3,517
What Is the Difference Between an Abandoned, a Missed and a Lost Call?
1,137
An Action Plan for Customer Service Agent Abuse
1,551
Coaching Talkative Advisors to Provide Better Customer Service
7,394
26 Great Techniques for Showing Real Empathy in Customer Service
1,871
23 New Ideas for Customer Service Over the Phone
4,846
How to Deal With an Indecisive Customer
7,563
How to Improve Call Control Skills
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