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Articles about Call Handling

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How to Deliver Bad News to a Customer

121

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How to Set the Right Expectations on a Call

4,337

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“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

5,282

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A photo of hung-up phones representing call abandons

How to Measure Call Abandon Rate

108,985

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49 Tips for Reducing Average Handling Time (AHT)

198,868

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10 Strategies for Overcoming and Handling Objections in Sales

27,437

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The Phonetic Alphabet – A Simple Way to Improve Customer Service

27,631

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How to Handle Contacts From Challenging Customers

8,124

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How to Reduce Hold Time in Your Contact Centre

3,266

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A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

7,641

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