Call Handling | Call Centre Helper

Articles about Call Handling

How to Ensure That Advisors Don’t Rush Through Calls at the End of Their Shifts

642

Call Control Techniques: How to Present Options to Customers

2,506

How to Measure Average Handling Time AHT

119,808

Why Do Different Advisors Have Such a Wide Variance in Average Handling Time?

3,121

Pack of Cards showing Joker

7 Tricks That Call Centre Employees Play

110,941

12 Great Tips to Improve Call Centre Performance

168,360

49 Tips for Reducing Average Handling Time

131,037

247

30 Tips to Improve Your Call Quality Monitoring

259,658

6 Strategies for Objection Handling and Overcoming Objections on the Telephone

8,179