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Articles - Call Handling
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518
Top Tips for Dealing With Anxious Customers
1,356
How to Deliver Bad News in Customer Service
130
Cheat Sheet – Customer Service Apology Statements
76
What Is Database Call Handling?
116
The Importance of Caller ID
294
A Quick Guide to the Feel, Felt, Found Approach
2,628
The Best De-Escalation Techniques
19,952
How to Handle Contacts From Challenging Customers
576
Lessons From the Frontline: How to Build Customer Trust
1,567
Welcome Calls: A Simple Way to Increase Customer Satisfaction
2,290
How to Deal With Customers Who Don’t Take No for an Answer
1,697
How to Safely Lower Average Handling Time
1,103
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
12,327
Customer Service Vocabulary: The Definitive Guide
1,431
Comedy Phonetic Alphabet – Free Download
4,493
Spanish Phonetic Alphabet – Free Download
13,786
The Top 10 Assurance Statements in Customer Service
5,411
French Phonetic Alphabet – Free Download
110,026
UK Phonetic Alphabet – Free Download
3,846
Customer Service Greetings – The Good, the Mediocre and the Innovative
4,527
How Do You Deal With Call Escalation?
478
Wrap Time Between Calls
12,982
25 Affirmative Words and Statements to Support Customers
15,427
The Best Ways to Start and End a Customer Conversation
Next
Editor's Pick
Probing Questions to Improve Your Customer Service – With Examples
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
Latest Resources
White Paper: The Forrester Wave - Contact Centre as a Service
eBook: AI in Contact Centers: Myths and Ethical Concerns
Upcoming Events
Interactions 2023 – US Event
Mon 05 Jun 2023
London Poly | HP Experience Centre Open Day
Wed 07 Jun 2023
Latest Insights
Brand Intelligence, the Definition, Tools & More
Building Truly Patient-Centric, Digital-First Healthcare Services
Latest News
Jabra Engage AI Integrates with storm’s Sentiment Analysis
Odigo Awarded the EcoVadis Silver Medal
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?