Call Handling | Call Centre Helper

Articles about Call Handling

Contact Centre Jargon and Terminologies

174,769

How to Ensure That Advisors Don’t Rush Through Calls at the End of Their Shifts

674

Call Control Techniques: How to Present Options to Customers

2,844

How to Measure Average Handling Time (AHT)

124,632

Why Do Different Advisors Have Such a Wide Variance in Average Handling Time (AHT)?

3,266

Pack of Cards showing Joker

7 Tricks That Call Centre Employees Play

115,955

12 Great Tips to Improve Call Centre Performance

173,433

49 Tips for Reducing Average Handling Time (AHT)

136,160

Spike Definition

313

30 Tips to Improve Your Call Quality Monitoring

267,757