Articles about Call Handling

Unhappy call centre agent in front of yellow wall covered in post it notes

244

An Action Plan for Customer Service Agent Abuse

Two people with a can phone on an orange background

1,058

Coaching Talkative Advisors to Provide Better Customer Service

Dog and human sharing empathetic connection

2,979

26 Great Techniques for Showing Real Empathy in Customer Service

Smartphone with yellow light bulbs from above

1,484

23 New Ideas for Customer Service Over the Phone

A rear view picture of a person scratching their head looking at question marks

963

How to Deal With an Indecisive Customer

A picture of a person doing archery

2,126

How to Improve Call Control Skills

An image of two heads shaped out of trees with puzzle markings in the leaves

2,364

The Art of Conversation in Customer Service

Angry people screaming

2,753

13 Clever Tactics for Dealing With an Angry Phone Call

Pop art background with hand holding old phone handset and empty speech bubble

3,910

How to Bridge Silence on a Call

A photo of a bored contact centre advisor

948

How to Avoid Serving Customers on Autopilot

A picture of a talkative cartoon

4,534

How to Deal With a Customer Who Can’t Stop Talking

A photo of block figures negotiating

1,542

How to Negotiate Solutions With a Customer

A photo of someone looking interested

1,484

How to Get Your Advisors to Show Genuine Interest in Customers

A person making an obnoxious gesture

875

How to Deal With the “Know-It-All” Customer

A photo of a bad news headline

4,645

How to Deliver Bad News to a Customer

A photo of a call centre agent pointing at the screen

5,979

How to Set the Right Expectations on a Call

A cartoon of an difficult customer

8,980

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

A photo of hung-up phones representing call abandons

132,855

How to Measure Call Abandon Rate

A picture of reducing average handling time (AHT)

223,969

49 Tips for Reducing Average Handling Time (AHT)

A picture of arrows going through a wall

34,945

10 Strategies for Overcoming and Handling Objections in Sales

A photo of colourful alphabet letters

54,980

The Phonetic Alphabet – A Simple Way to Improve Customer Service

11,214

How to Handle Contacts From Challenging Customers

A photo of someone holding a sand timer

3,901

How to Reduce Hold Time in Your Contact Centre

A photo of a person sticking their tongue out to make a rude gesture

10,438

How to Deal With Rude Customers