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Hints & tips
Call Monitoring Form
What is an Erlang?
Articles - Call Handling
How to Deal With Customers Who Don’t Take No for an Answer
How to Safely Lower Average Handling Time
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
Customer Service Vocabulary: The Definitive Guide
Comedy Phonetic Alphabet – Free Download
Spanish Phonetic Alphabet – Free Download
The Top 10 Assurance Statements in Customer Service
French Phonetic Alphabet – Free Download
UK Phonetic Alphabet – Free Download
Customer Service Greetings – The Good, the Mediocre and the Innovative
How Do You Deal With Call Escalation?
Wrap Time Between Calls
25 Affirmative Words and Statements to Support Customers
The Best Ways to Start and End a Customer Conversation
What Is the Difference Between an Abandoned, a Missed and a Lost Call?
An Action Plan for Customer Service Agent Abuse
Coaching Talkative Advisors to Provide Better Customer Service
26 Great Techniques for Showing Real Empathy in Customer Service
23 New Ideas for Customer Service Over the Phone
How to Deal With an Indecisive Customer
How to Improve Call Control Skills
The Art of Conversation in Customer Service
13 Clever Tactics for Dealing With an Angry Phone Call
How to Bridge Silence on a Call
Why Is Omnichannel Customer Service Important?
26 Best Practices for a Customer Service Knowledge Base
15 Clarifying Questions That Add Value to Customer Support Conversations
What Should You Be Displaying on Your Contact Centre Wallboards?
eBook: Soft Skills Training for Call Center Agents
Report: Customer Service Index 2022
Customer Focused Contact Centers – Evolving with People
Fri 07 Oct 2022
Customer Contact Week Nashville 2022
Wed 12 Oct 2022
5 Questions to Ask Your Prospective UCaaS Provider
Four Best Practice Tips to Help Drive Channel Shift
Sabio Group to Support French Mobility Operator Kisio
Vulnerable Customers Are Struggling to Access Customer Support Services
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV