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Articles about Call Handling

A photo of a bored contact centre advisor

Getting Your Advisors to Turn Off Autopilot

802

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A picture of a talkative cartoon

How to Deal With a Customer Who Can’t Stop Talking

1,944

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A photo of block figures negotiating

How to Negotiate Solutions With a Customer

911

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A photo of someone looking interested

How to Get Your Advisors to Show Genuine Interest in Customers

1,156

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A person making an obnoxious gesture

How to Deal With the “Know-It-All” Customer

578

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A photo of a bad news headline

How to Deliver Bad News to a Customer

2,395

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A photo of a call centre agent pointing at the screen

How to Set the Right Expectations on a Call

4,797

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A cartoon of an difficult customer

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

6,418

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A photo of hung-up phones representing call abandons

How to Measure Call Abandon Rate

115,762

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A picture of reducing average handling time (AHT)

49 Tips for Reducing Average Handling Time (AHT)

207,026

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