Call Handling | Call Centre Helper

Articles about Call Handling

Why Do Different Advisors Have Such a Wide Variance in Average Handling Time?

1,516

Read more...

7 Tricks That Call Centre Employees Play

72,745

Read more...

12 Great Tips to Improve Call Centre Performance

134,287

Read more...

49 Tips for Reducing Average Handling Time

96,722

Read more...

60

Read more...

30 Tips to Improve Your Call Quality Monitoring

195,004

Read more...

6 Strategies for Objection Handling and Overcoming Objections on the Telephone

2,743

Read more...

Agent Status Codes

1,087

Read more...

How to Support Employees Handling Emotionally Challenging Calls – With Empathy

6,267

Read more...

410

Read more...

Call Control – Controlling Callers Could Knock 20 Seconds off Your AHT

2,713

Read more...

21 Ways to Improve Complaints Handling in Your Contact Centre

4,151

Read more...

Nearly 40% of Contact Centres do not Measure Customer Hold Time

173

Read more...

8 Tips to Reduce Customer Service Contacts

1,926

Read more...

Contact Centre Professionals: Just 20-39% of Traffic Will Come From Calls in 2020

146

Read more...

How to Measure Call Abandon Rate

29,971

Read more...

Get Rid of the Silence

442

Read more...

The Average Contact Centre Takes 25 Seconds to Verify a Caller

311

Read more...

21 Top Tips for Reducing AHT Average Handling Time

21,103

Read more...

Why Do People Call You?

467

Read more...