The Leading Contact Centre Magazine

Articles about Call Handling

How to Handle Contacts From Challenging Customers

2,759

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How to Reduce Hold Time in Your Contact Centre

1,866

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A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

2,216

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Handling Sales Objections Over The Telephone

85,513

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How to Create a Contact Centre Quality Scorecard – With a Template Example

6,302

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How to Deal With Difficult Customers

4,087

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Contact Centre Jargon and Terminologies

205,519

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

820

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Call Control Techniques: How to Present Options to Customers

4,221

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How to Measure Average Handling Time (AHT)

146,599

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Why Do Different Agents Have Different Average Handle Times (AHT)?

4,017

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7 Tricks That Call Centre Employees Play

134,879

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12 Great Tips to Improve Call Centre Performance

193,315

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49 Tips for Reducing Average Handling Time (AHT)

153,810

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Spike Definition

600

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30 Tips to Improve Your Call Quality Monitoring

294,380

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Dealing with Angry Customers

341,698

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6 Strategies for Overcoming and Handling Objections on the Telephone

12,915

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Agent Status Codes

3,361

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How to Support Employees Handling In Emotionally Challenging Calls – With Empathy

8,394

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