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Articles about Call Handling

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“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

4,874

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How to Measure Call Abandon Rate

100,433

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49 Tips for Reducing Average Handling Time (AHT)

188,925

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10 Strategies for Overcoming and Handling Objections in Sales

23,877

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The Phonetic Alphabet – A Simple Way to Improve Customer Service

20,337

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How to Handle Contacts From Challenging Customers

7,217

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How to Reduce Hold Time in Your Contact Centre

3,000

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How to Deal With Rude Customers

6,466

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Handling Sales Objections Over The Telephone

96,423

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How to Create a Contact Centre Quality Scorecard – With a Template Example

16,167

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How to Deal With Difficult Customers

5,763

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Contact Centre Jargon and Terminologies

255,388

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

2,261

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Call Control Techniques: How to Present Options to Customers

7,258

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How to Measure Average Handling Time (AHT)

186,442

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Why Do Different Agents Have Different Average Handle Times (AHT)?

5,083

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7 Tricks That Call Centre Employees Play

176,782

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Spike Definition

1,201

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30 Tips to Improve Your Call Quality Monitoring

324,390

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Dealing with Angry Customers

448,540

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