The Leading Contact Centre Magazine

Articles about Call Handling

A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

1,685

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Young customer support executive working in modern office.

Handling Sales Objections Over The Telephone

83,812

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A panel of people holding up signs with 5 on them

How to Create a Contact Centre Quality Scorecard – With a Template Example

4,525

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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

3,812

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Contact Centre Jargon and Terminologies

198,433

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

759

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Call Control Techniques: How to Present Options to Customers

3,845

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How to Measure Average Handling Time (AHT)

140,549

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Why Do Different Agents Have Different Average Handle Times (AHT)?

3,830

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Pack of Cards showing Joker

7 Tricks That Call Centre Employees Play

130,360

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12 Great Tips to Improve Call Centre Performance

188,159

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49 Tips for Reducing Average Handling Time (AHT)

149,656

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Spike Definition

511

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30 Tips to Improve Your Call Quality Monitoring

288,520

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A tired businessman stands turned away from a red retro phone in a female hand.

Dealing with Angry Customers

328,575

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6 Strategies for Overcoming and Handling Objections on the Telephone

11,966

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Agent Status Codes

3,086

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How to Support Employees Handling In Emotionally Challenging Calls – With Empathy

8,148

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Overflow Definition

2,230

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Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)

5,028

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