The Leading Contact Centre Magazine

Articles about Call Handling

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10 Strategies for Overcoming and Handling Objections in Sales

19,650

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The Phonetic Alphabet – A Simple Way to Improve Customer Service

10,867

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How to Handle Contacts From Challenging Customers

5,207

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How to Reduce Hold Time in Your Contact Centre

2,498

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How to Deal With Rude Customers

4,527

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Handling Sales Objections Over The Telephone

92,581

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How to Create a Contact Centre Quality Scorecard – With a Template Example

12,833

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How to Deal With Difficult Customers

5,010

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Contact Centre Jargon and Terminologies

235,192

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

1,182

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Call Control Techniques: How to Present Options to Customers

5,990

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How to Measure Average Handling Time (AHT)

171,693

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Why Do Different Agents Have Different Average Handle Times (AHT)?

4,704

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7 Tricks That Call Centre Employees Play

160,729

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12 Great Tips to Improve Call Centre Performance

211,900

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49 Tips for Reducing Average Handling Time (AHT)

172,001

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Spike Definition

975

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30 Tips to Improve Your Call Quality Monitoring

315,056

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Dealing with Angry Customers

403,057

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Agent Status Codes

4,422

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