Articles - Call Handling

Stationery, chalkboard and UK flag on color background with words

848

UK Phonetic Alphabet – Free Download

red old phone and empty speech bubble

2,305

Customer Service Greeting Messages – The Good, the Mediocre and the Innovative

Call Centre Operator

636

How Do You Deal With Call Escalation?

Stack of phones

74

Wrap Time Between Calls

Person holding and looking up to speech bubble

2,131

25 Affirmative Words and Statements to Support Customers

Panorama view of the infinity empty asphalt international race track starting or end line, Motion blurred effect.

2,608

The Best Ways to Start and End a Customer Conversation

Telehone receivers of different colors hanging on the green background

2,145

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

Unhappy call centre agent in front of yellow wall covered in post it notes

729

An Action Plan for Customer Service Agent Abuse

Two people with a can phone on an orange background

1,273

Coaching Talkative Advisors to Provide Better Customer Service

Dog and human sharing empathetic connection

4,928

26 Great Techniques for Showing Real Empathy in Customer Service

Smartphone with yellow light bulbs from above

1,613

23 New Ideas for Customer Service Over the Phone

A rear view picture of a person scratching their head looking at question marks

2,149

How to Deal With an Indecisive Customer

A picture of a person doing archery

3,881

How to Improve Call Control Skills

An image of two heads shaped out of trees with puzzle markings in the leaves

3,336

The Art of Conversation in Customer Service

Angry people screaming

3,530

13 Clever Tactics for Dealing With an Angry Phone Call

Pop art background with hand holding old phone handset and empty speech bubble

4,494

How to Bridge Silence on a Call

A photo of a bored contact centre advisor

1,017

How to Avoid Serving Customers on Autopilot

A picture of a talkative cartoon

7,291

How to Deal With a Talkative Customer

A photo of block figures negotiating

1,967

How to Negotiate Solutions With a Customer

A photo of someone looking interested

1,746

How to Get Your Advisors to Show Genuine Interest in Customers

A person making an obnoxious gesture

1,267

How to Deal With the “Know-It-All” Customer

A photo of a bad news headline

8,437

How to Deliver Bad News to a Customer

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

163

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

A photo of a call centre agent pointing at the screen

6,907

How to Set the Right Expectations on a Call