The Leading Contact Centre Magazine

Articles about Call Handling

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10 Strategies for Overcoming and Handling Objections in Sales

21,776

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The Phonetic Alphabet – A Simple Way to Improve Customer Service

16,145

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How to Handle Contacts From Challenging Customers

6,054

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How to Reduce Hold Time in Your Contact Centre

2,790

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How to Deal With Rude Customers

5,514

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Handling Sales Objections Over The Telephone

94,779

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How to Create a Contact Centre Quality Scorecard – With a Template Example

14,644

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How to Deal With Difficult Customers

5,417

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Contact Centre Jargon and Terminologies

246,396

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How to Stop Advisors Rushing Through Calls at the End of Their Shifts

1,888

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Call Control Techniques: How to Present Options to Customers

6,743

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How to Measure Average Handling Time (AHT)

180,195

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Why Do Different Agents Have Different Average Handle Times (AHT)?

4,903

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7 Tricks That Call Centre Employees Play

169,683

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49 Tips for Reducing Average Handling Time (AHT)

179,755

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Spike Definition

1,102

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30 Tips to Improve Your Call Quality Monitoring

320,575

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Dealing with Angry Customers

430,244

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Agent Status Codes

4,646

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Support Employees Handling Emotionally Challenging Calls With Empathy

9,897

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