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Articles - Call Handling
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622
The UK Phonetic Alphabet
2,062
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
556
How Do You Deal With Call Escalation?
65
Wrap Time Between Calls
1,988
25 Affirmative Words and Statements to Support Customers
2,492
The Best Ways to Start and End a Customer Conversation
2,109
What Is the Difference Between an Abandoned, a Missed and a Lost Call?
717
An Action Plan for Customer Service Agent Abuse
1,256
Coaching Talkative Advisors to Provide Better Customer Service
4,858
26 Great Techniques for Showing Real Empathy in Customer Service
1,607
23 New Ideas for Customer Service Over the Phone
2,104
How to Deal With an Indecisive Customer
3,771
How to Improve Call Control Skills
3,293
The Art of Conversation in Customer Service
3,493
13 Clever Tactics for Dealing With an Angry Phone Call
4,464
How to Bridge Silence on a Call
1,017
How to Avoid Serving Customers on Autopilot
7,183
How to Deal With a Talkative Customer
1,955
How to Negotiate Solutions With a Customer
1,719
How to Get Your Advisors to Show Genuine Interest in Customers
1,232
How to Deal With the “Know-It-All” Customer
8,305
How to Deliver Bad News to a Customer
159
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
6,883
How to Set the Right Expectations on a Call
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Editor's Pick
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
The UK Phonetic Alphabet
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
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