Articles - Call Handling

A picture of an anxious person staring at their phone

518

Top Tips for Dealing With Anxious Customers

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1,356

How to Deliver Bad News in Customer Service

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130

Cheat Sheet – Customer Service Apology Statements

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76

What Is Database Call Handling?

When Placing Outbound Calls, How Important Is It That Your Company Name & Number Show Up on The Call Recipients’ Caller ID?” Featured Image

116

The Importance of Caller ID

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294

A Quick Guide to the Feel, Felt, Found Approach

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2,628

The Best De-Escalation Techniques

19,952

How to Handle Contacts From Challenging Customers

concept of trust word on wooden cubes

576

Lessons From the Frontline: How to Build Customer Trust

Welcome Calls in Customer Service

1,567

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Person not accepting no on phone

2,290

How to Deal With Customers Who Don’t Take No for an Answer

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1,697

How to Safely Lower Average Handling Time

Green phone

1,103

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

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12,327

Customer Service Vocabulary: The Definitive Guide

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1,431

Comedy Phonetic Alphabet – Free Download

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4,493

Spanish Phonetic Alphabet – Free Download

Top Assurance Statements in Customer Service

13,786

The Top 10 Assurance Statements in Customer Service

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5,411

French Phonetic Alphabet – Free Download

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110,026

UK Phonetic Alphabet – Free Download

red old phone and empty speech bubble

3,846

Customer Service Greetings – The Good, the Mediocre and the Innovative

Call Centre Operator

4,527

How Do You Deal With Call Escalation?

Stack of phones

478

Wrap Time Between Calls

Person holding and looking up to speech bubble

12,982

25 Affirmative Words and Statements to Support Customers

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15,427

The Best Ways to Start and End a Customer Conversation