Recorded Webinar: Executive Briefing on Contact Centre Homeworking



The Webinar Contents

Homeworking is starting to take off in contact centres.  It brings benefits both to the company and to the employee.  But while it has been getting a lot of attention, organisations find that there are a number of perceived barriers that first need to be overcome.


  • Introduction and Top Tips for Home working – Jonty Pearce, Editor, Call Centre Helper
  • Executive Brief – Home Working – Gillian Bell, At Home Customer Contacts
  • Contact Centre Home Working Technology – Mike Murphy, Regional Practice Manager – Interactive Intelligence
  • Interactive Q&A – Live questions from the audience

Topics to be discussed

  • The growth of homeworking
  • Hints and tips
  • Barriers to homeworking
  • Health and safety
  • Performance management
  • Security
  • Recruitment – selecting the right profile of people
  • Homeworking technology
  • The agent set-up

This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.

Original Webinar date: December 2011

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Recorded Webinar: Executive Briefing on Call Centre Quality
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