Recorded Webinar: Executive Briefing on Contact Centre Homeworking Related Articles What to Include in a Homeworking Policy 17 Smart Ways to Refresh Your Homeworking Strategy 15 Contact Centre Homeworking Problems and How to Overcome Them Overcoming 6 Barriers to Effective Homeworking 2,291 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Homeworking Webinar on home working. Homeworking is starting to take off in contact centres. It brings benefits both to the company and to the employee. But while it has been getting a lot of attention, organisations find that there are a number of perceived barriers that first need to be overcome. Agenda Introduction and Top Tips for Home working – Jonty Pearce, Editor, Call Centre Helper Executive Brief – Home Working – Gillian Bell, At Home Customer Contacts Contact Centre Home Working Technology – Mike Murphy, Regional Practice Manager – Interactive Intelligence Interactive Q&A – Live questions from the audience Topics to be discussed The growth of homeworking Hints and tips Barriers to homeworking Health and safety Performance management Security Recruitment – selecting the right profile of people Homeworking technology The agent set-up This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence. Original Webinar date: December 2011 Author: Jo Robinson Published On: 7th Dec 2011 - Last modified: 6th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Homeworking Recommended Articles What to Include in a Homeworking Policy 17 Smart Ways to Refresh Your Homeworking Strategy 15 Contact Centre Homeworking Problems and How to Overcome Them Overcoming 6 Barriers to Effective Homeworking Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter