Recorded Webinar: Executive Briefing on Contact Centre Homeworking

2,304

Webinar on home working.

Homeworking is starting to take off in contact centres.  It brings benefits both to the company and to the employee.  But while it has been getting a lot of attention, organisations find that there are a number of perceived barriers that first need to be overcome.

Agenda

  • Introduction and Top Tips for Home working – Jonty Pearce, Editor, Call Centre Helper
  • Executive Brief – Home Working – Gillian Bell, At Home Customer Contacts
  • Contact Centre Home Working Technology – Mike Murphy, Regional Practice Manager – Interactive Intelligence
  • Interactive Q&A – Live questions from the audience

Topics to be discussed

  • The growth of homeworking
  • Hints and tips
  • Barriers to homeworking
  • Health and safety
  • Performance management
  • Security
  • Recruitment – selecting the right profile of people
  • Homeworking technology
  • The agent set-up
interactive-logo

This webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.

Original Webinar date: December 2011

Author: Jo Robinson

Published On: 7th Dec 2011 - Last modified: 6th Apr 2021
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

A picture of the word policy in some blocks
What to Include in a Homeworking Policy
A photo of a refreshing drink
17 Smart Ways to Refresh Your Homeworking Strategy
A photo of a homeworking call centre agent
15 Contact Centre Homeworking Problems and How to Overcome Them
6 houses are joined by wires to the central text of 'How to Overcome the Barriers to Work From Home Efffectively'
Overcoming 6 Barriers to Effective Homeworking