Recorded Webinar: How to Personalise Customer Interactions


Contact centres have often offered a “one size fits all” approach to customers. But a growing number are now personalising the customer experience.

Join us for this webinar to find out how.

Topics Discussed

  • The best ways to personalise interactions
  • Personality profiles
  • Routing based on CLI
  • Appropriate use of Customer names
  • Building rapport
  • 360 degree view of the Customer
  • Using different telephone numbers
  • Looking after high value Customers
  • Top tips from the audience
  • Panellists

    Martin Hill-Wilson - Headshot
    Martin Hill-Wilson
    Brain Food Extra

    Bethany Ayers - Headshot
    Bethany Ayers

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 24th Jun 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars,

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