Recorded Webinar: How to Personalise Customer Interactions Related Articles Using Personality Profiles to Personalise Customer Interactions Recorded Webinar: How to Simplify Customer Journeys How to Personalise Customer Interactions 21 Great Ways to Personalise Your Customer Interactions 1,034 Filed under - Recorded Call Centre and Customer Experience Webinars, Vonage Contact centres have often offered a “one size fits all” approach to customers. But a growing number are now personalising the customer experience. Join us for this webinar to find out how. Topics Discussed The best ways to personalise interactions Personality profiles Routing based on CLI Appropriate use of Customer names Building rapport 360 degree view of the Customer Using different telephone numbers Looking after high value Customers Top tips from the audience Panellists Martin Hill-Wilson Brain Food Extra Bethany Ayers NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Megan Jones Published On: 24th Jun 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage Recommended Articles Using Personality Profiles to Personalise Customer Interactions Recorded Webinar: How to Simplify Customer Journeys How to Personalise Customer Interactions 21 Great Ways to Personalise Your Customer Interactions Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter