Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Personalise Customer Interactions

Published On: 24th Jun 2015 10:11

Contact centres have often offered a “one size fits all” approach to customers. But a growing number are now personalising the customer experience.

Join us for this webinar to find out how.

Topics Discussed

The best ways to personalise interactions

Personality profiles

Routing based on CLI

Appropriate use of Customer names

Building rapport

360 degree view of the Customer

Using different telephone numbers

Looking after high value Customers

Top tips from the audience

Panellists

Martin Hill-Wilson

Brain Food Extra

Bethany Ayers

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: How to Personalise Customer Interactions

Topics Discussed

Panellists

Topics:

Brands Mentioned:

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