Contact centres have often offered a “one size fits all” approach to customers. But a growing number are now personalising the customer experience.
Join us for this webinar to find out how.
The best ways to personalise interactions
Routing based on CLI
Appropriate use of Customer names
360 degree view of the Customer
Using different telephone numbers
Looking after high value Customers
Top tips from the audience
Brain Food Extra
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage