Recorded Webinar: How to Personalise Customer Interactions

935

935

Filed under - Recorded Call Centre and Customer Experience Webinars, Vonage

Contact centres have often offered a “one size fits all” approach to customers. But a growing number are now personalising the customer experience.

Join us for this webinar to find out how.

Topics Discussed

The best ways to personalise interactions

Personality profiles

Routing based on CLI

Appropriate use of Customer names

Building rapport

360 degree view of the Customer

Using different telephone numbers

Looking after high value Customers

Top tips from the audience

Panellists

Martin Hill-Wilson

Brain Food Extra

Bethany Ayers

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Published On: 24th Jun 2015 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage

Recommended Articles

How to Personalise Customer Interactions

Using Personality Profiles to Personalise Customer Interactions

21 Great Ways to Personalise Your Customer Interactions

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.