Recorded Webinar: How to Personalise Customer Interactions

Contact centres have often offered a “one size fits all” approach to customers. But a growing number are now personalising the customer experience. Join us for this webinar to find out how.

Topics Discussed

The best ways to personalise interactions

Personality profiles

Routing based on CLI

Appropriate use of Customer names

Building rapport

360 degree view of the Customer

Using different telephone numbers

Looking after high value Customers

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Vonage