Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience


What does your organisation need to do in order to provide a personal customer experience and win over customers?

Join us for this webinar where we explore a checklist for providing an exceptional customer experience.

Topics Discussed

  • Understanding customer journeys
  • Multi Channel Interaction Analytics
  • Identifying decisive moments
  • Proactive customer service
  • Closed loop interactions
  • Use of customer feedback
  • Big data technology
  • Real time analytics


Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Ann-Marie Stagg - Headshot
Ann-Marie Stagg
Director of Call Centre Management Association (CCMA)

David Gefen - Headshot
David Gefen
Nice Systems

Lynn Gillan - Headshot
Lynn Gillan
Head of Client Service Centre – BNY Mellon

Author: Jo Robinson

Published On: 14th Oct 2013 - Last modified: 28th Feb 2023
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