COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience

What does your organisation need to do in order to provide a personal customer experience and win over customers? Join us for this webinar where we explore a checklist for providing an exceptional customer experience.

Topics Discussed

  • Understanding customer journeys
  • Multi Channel Interaction Analytics
  • Identifying decisive moments
  • Proactive customer service
  • Closed loop interactions
  • Use of customer feedback
  • Big data technology
  • Real time analytics


Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper
Ann-Marie Stagg- Headshot
Ann-Marie Stagg
Director of Call Centre Management Association (CCMA)
David Gefen- Headshot
David Gefen
Nice Systems
Lynn Gillan- Headshot
Lynn Gillan
Head of Client Service Centre - BNY Mellon

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This webinar was brought to you by Call Centre Helper and is sponsored by NICE

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