What does your organisation need to do in order to provide a personal customer experience and win over customers?
Join us for this webinar where we explore a checklist for providing an exceptional customer experience.
Topics Discussed
- Understanding customer journeys
- Multi Channel Interaction Analytics
- Identifying decisive moments
- Proactive customer service
- Closed loop interactions
- Use of customer feedback
- Big data technology
- Real time analytics
Panellists
Jonty Pearce
Call Centre Helper
Ann-Marie Stagg
Director of Call Centre Management Association (CCMA)
David Gefen
Nice Systems
Lynn Gillan
Head of Client Service Centre – BNY Mellon
This webinar was brought to you by Call Centre Helper and is sponsored by NICE
