Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience Related Articles Recorded Webinar: How to Build an Effortless Customer Experience Definition: Contact Centre Jargon and Terminologies Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience NICE Releases Its Back Office Proficiency Essentials 3,746 Filed under - Recorded Call Centre and Customer Experience Webinars, NICE What does your organisation need to do in order to provide a personal customer experience and win over customers? Join us for this webinar where we explore a checklist for providing an exceptional customer experience. Topics Discussed Understanding customer journeys Multi Channel Interaction Analytics Identifying decisive moments Proactive customer service Closed loop interactions Use of customer feedback Big data technology Real time analytics Panellists Jonty Pearce Call Centre Helper Ann-Marie Stagg Director of Call Centre Management Association (CCMA) David Gefen Nice Systems Lynn Gillan Head of Client Service Centre – BNY Mellon This webinar was brought to you by Call Centre Helper and is sponsored by NICE Author: Jo Robinson Published On: 14th Oct 2013 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, NICE Recommended Articles Recorded Webinar: How to Build an Effortless Customer Experience Contact Centre Jargon and Terminologies Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience NICE Releases Its Back Office Proficiency Essentials Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter