Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience

What does your organisation need to do in order to provide a personal customer experience and win over customers? Join us for this webinar where we explore a checklist for providing an exceptional customer experience.

Topics Discussed

  • Understanding customer journeys
  • Multi Channel Interaction Analytics
  • Identifying decisive moments
  • Proactive customer service
  • Closed loop interactions
  • Use of customer feedback
  • Big data technology
  • Real time analytics


Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper
Ann-Marie Stagg- Headshot
Ann-Marie Stagg
Director of Call Centre Management Association (CCMA)
David Gefen- Headshot
David Gefen
Nice Systems
Lynn Gillan- Headshot
Lynn Gillan
Head of Client Service Centre - BNY Mellon

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by NICE

Recommended Articles

A picture of a someone "wowing" at exceptional customer service
What Is Exceptional Customer Service?
2020 spring survey report
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
30 Customer Experience Trends to Watch Out For
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.