Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience

Published On: 14th Oct 2013 10:07 - Modified: 13th Aug 2025

What does your organisation need to do in order to provide a personal customer experience and win over customers?

Join us for this webinar where we explore a checklist for providing an exceptional customer experience.

Topics Discussed

Understanding customer journeys
Multi Channel Interaction Analytics
Identifying decisive moments
Proactive customer service

Closed loop interactions
Use of customer feedback
Big data technology
Real time analytics

Panellists

Jonty Pearce

Call Centre Helper

Ann-Marie Stagg

Director of Call Centre Management Association (CCMA)

David Gefen

Nice Systems

Lynn Gillan

Head of Client Service Centre – BNY Mellon

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience

Topics Discussed

Panellists

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