Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience

3,629

3,629
Filed under - Recorded Call Centre and Customer Experience Webinars,
What does your organisation need to do in order to provide a personal customer experience and win over customers? Join us for this webinar where we explore a checklist for providing an exceptional customer experience.

Topics Discussed

  • Understanding customer journeys
  • Multi Channel Interaction Analytics
  • Identifying decisive moments
  • Proactive customer service
  • Closed loop interactions
  • Use of customer feedback
  • Big data technology
  • Real time analytics

Panellists

Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper
Ann-Marie Stagg- Headshot
Ann-Marie Stagg
Director of Call Centre Management Association (CCMA)
David Gefen- Headshot
David Gefen
Nice Systems
Lynn Gillan- Headshot
Lynn Gillan
Head of Client Service Centre - BNY Mellon

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by NICE


Read more about - Recorded Call Centre and Customer Experience Webinars,

Recommended Articles

A picture of a someone "wowing" at exceptional customer service
What Is Exceptional Customer Service?
2020 spring survey report
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
30 Customer Experience Trends to Watch Out For
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.