Recorded Webinar: How to Build an Effortless Customer Experience

Reducing Customer Effort has been shown to improve customer satisfaction and improve customer loyalty.

In this webinar we look at a range of techniques to make customer service and customer care effortless.

Topics Discussed

• Reducing Customer Effort
• Customer Effort Metrics - including the Customer Effort Score
• Spotting and Changing Processes
• Customer Self Service
• Reducing repeat contacts
• Quick wins to reduce customer effort
• The role of technology in delivering effortless customer care
• Use of Artificial Intelligence
• Robotic Process Automation
• The role of chat bots
• Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Interactions