In this webinar we look at a range of techniques to make customer service and customer care effortless.
Topics Discussed
- Reducing Customer Effort
- Customer Effort Metrics - including the Customer Effort Score
- Spotting and Changing Processes
- Customer Self Service
- Reducing repeat contacts
- Quick wins to reduce customer effort
- The role of technology in delivering effortless customer care
- Use of Artificial Intelligence
- Robotic Process Automation
- The role of chat bots
- Top tips from the audience
Panellists

Dr David Naylor
Humanotics

Michael Johnston
Interactions LLC

Rachael Trickey
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Interactions