Reducing Customer Effort has been shown to improve customer satisfaction and improve customer loyalty.
In this webinar we look at a range of techniques to make customer service and customer care effortless.
Topics Discussed
- Reducing Customer Effort
- Customer Effort Metrics – including the Customer Effort Score
- Spotting and Changing Processes
- Customer Self Service
- Reducing repeat contacts
- Quick wins to reduce customer effort
- The role of technology in delivering effortless customer care
- Use of Artificial Intelligence
- Robotic Process Automation
- The role of chat bots
- Top tips from the audience
Panellists
Dr David Naylor
Humanotics
Michael Johnston
Interactions LLC
Rachael Trickey
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Interactions
