Homeworking Team Scoops Top Prize at 2020 Northern Contact Centre Awards Related Articles What to Include in a Homeworking Policy Train Team Leaders Well 17 Smart Ways to Refresh Your Homeworking Strategy The Good Call Centre Awards Guide © sergign - Adobe Stock - 135053357 168 Filed under - Contact Centre News, Sensee Work-from-home specialist Sensée and Allianz Partners are delighted to announce that their customer service homeworking team was named Frontline Team of the Year at a virtual ceremony for the 2020 Northern Contact Centre Awards. The Allianz Partners Homeworking team is made up of Customer Service Advisors, Trainers, Team Leaders, Managers and Quality Analysts and handles breakdown assistance and operational calls for many prestigious automotive manufacturers. Lockdown has been an extremely busy time for the team, managing major changes as the COVID crisis affected the breakdown industry, with many new systems and processes needing to be introduced. Throughout it all, the team maintained its high quality and service standards. The Sensée team has also lent its experience and expertise to Allianz Partners as it transitioned its own personnel to work-from-home during lockdown. The annual Northern Awards are a celebration of contact centre excellence for businesses operating in the North of England. Other winners at the Awards included The Co-op, Reassure, ATOS, Barclays, QASSS, RSA Motability, Slater Gordon Solutions Motor, Regenda Homes and IAG Loyalty. The event is organized and operated by Call North West, a networking organization that supports over 700 contact centres in the region. Sensée was also named joint winner in the Covid – Best Homeworking Programme category at the Awards. “Congratulations to Call North West for organizing such a highly entertaining virtual Awards evening” said Paul Whymark, Chief Operating Officer, Sensée. “The last few months have been a very testing time for everyone in the customer service industry and it was inspiring to witness the professionalism of people prepared to go the extra mile to help customers and deliver solutions.” “We are very proud of the hard work and dedication of the Allianz Partners Homeworking team and delighted that their achievements have been recognized with this Award.” Author: Guest Author Published On: 10th Nov 2020 - Last modified: 30th Nov 2020 Read more about - Contact Centre News, Sensee Recommended Articles What to Include in a Homeworking Policy Train Team Leaders Well 17 Smart Ways to Refresh Your Homeworking Strategy The Good Call Centre Awards Guide Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter