Industry Insights

Guest posts from our Industry Experts

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118

Embedded Finance: A Business Opportunity and CX Challenge

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117

Let’s Maintain the Momentum

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97

The Remote Contact Centre: Customer Data Protection and Integration

Concept Of Employee Burnout

72

How to Prevent Call Centre Agent Burnout

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252

Contact Centre Operations: Keep It Simple – Keep It Human

Artificial Intelligence Managed Services

173

Managed Services for AI

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99

Will Changes to UK Flexible Working Become Law in 2022?

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158

Technology Sector Top 5 Challenges in 2022

Hybrid workplace concept

219

Should You Build a Hybrid Working Model in 2022?

Call center operator talking with client

269

How to Implement Best Practices With Quality Assurance Tools

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141

How to Design Effective CX and Quality Success Strategies

Digital Self Service

259

How to Deliver ROI From Your Digital Self-Service

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405

Improve Customer Experience and Lower Costs

Collaboration Among Employees

364

8 Ways to Improve Collaboration Among Employees

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198

The Most Revealing Customer Experience Stats From 2021

Closed sign for COVID

181

Stop Gambling The Future Of Your Company

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167

How to Measure First Call Resolution for Call Centre QA

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306

Ways the Contact Centre Will Impact Health Plan Quality Ratings

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679

The Equalising Power of Cloud Communications for SMEs

Artificial intelligence (AI), machine learning and modern computer technologies concept

359

80% of CX Leaders Believe AI Enhances the Contact Centre

Data and Analytics Can Improve Your Customer Service

299

How Data and Analytics Can Improve Your Customer Service

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253

Identifying Operational Roadblocks and Reduce Agent Burnout

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403

Why Poor CX is Making Your Customers Ghost You

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140

Building the Right Kind of Trust

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