Industry Insights | Call Centre Helper

Industry Insights

Guest posts from our Industry Experts

5 Reasons to Automate Holiday Approval

210

It’s Time to Stop Treating People Like Machines

248

Increasing a Bank’s Customer Engagement from the Contact Centre

247

Using Speech Analytics to Minimise Dead Air

194

How to Use Interaction Analytics to Deliver Value to Your Business

753

How to GDPR-Proof Your Customer Satisfaction Surveys

375

Finding the Perfect Balance of AI and Agent-Assisted Service

253

5 Service Expectations That Brands Aren’t Meeting

288

Leveraging Communication Software for Security at a Banking Institution

310

What Happened to our Sense of Achievement?

201

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