Industry Insights | Call Centre Helper

Industry Insights

Guest posts from our Industry Experts

Customer Journey Mapping – What’s All the Fuss About?

246

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7 Simple Tips for Designing Call Centre Agent Incentive Programmes

265

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We May All Be Different BUT We Are All Irrational!

247

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Recruitment Industry Wastes More Than a Quarter of the Working Week on Inefficient Practices

368

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Best Practices to Improve Customer Experience in a Call Centre

447

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6 Rules for Mastering the Art of Conversation

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Five Ways to Deal Effectively With Staff Sickness in a Call Centre

308

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Can Poor Customer Service Cause The Demise Of An Entire Industry?

311

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Bringing Multilingual Language Support to Helpdesks

257

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The Future is Conversational

278

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Why Chatbots Won’t Necessarily Replace Humans

316

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Four Things Successful Sales Teams Have in Common with Top Sports Teams

453

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Six Good Self-Service Habits to Get Into

363

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Defining the Tactical Call Centre Quality Assurance Framework

264

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10 Truths About Social Customer Service

438

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Are Your Service Employees No Better Than a Statue in the Park?

215

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What Should a Great Workforce Management Solution Deliver?

300

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The Seven Elements of Exceptional Customer Service

549

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Contact Centre Planning – Whose Job Is It Anyway?

526

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Workforce Management (WFM) and Employee Engagement Is a No Brainer – 3 Key Areas to Consider

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