Insurance claims service uses cloud technology

Trinity Claims, an insurance claims management service, is using its new cloud contact centre technology from NewVoiceMedia to achieve better levels of service.

Specialising in integrating advanced technology with customer service, Trinity Claims – part of TrinityM Limited –  has implemented ContactWorld for Service – a flexible and reliable solution with CRM integration – which ensures that customers can reach their own case manager first time.

ContactWorld provides an overview of the entire contact centre operation, and being delivered over the Internet, there were no additional hardware or software requirements, so Trinity Claims were up and running with the new system quickly and efficiently.

Neil Hopkinson, Finance Director and co-founder of TrinityM, commented: “Integrating the best available systems to provide flexible and scalable options for claims management is a hallmark of the Trinity Claims service, and the NewVoiceMedia cloud architecture provides an ideal answer with a platform that allows us to tailor our service cost-effectively.”

Jonathan Gale, CEO of NewVoiceMedia, said: “We’re pleased to be delivering cloud contact centre solutions to Trinity Claims that enable them to offer excellent service, every time customers call – now and in the future. A true cloud offering like ContactWorld is an attractive proposition for fast-growing businesses like TrinityM, who can benefit from rapid implementation and on-demand expansion of services in line with growth.”