LiveOps for Zendesk has been made available in the Zendesk Apps Marketplace.
This application combines LiveOps’ telephony capabilities with Zendesk’s cloud-based customer service software platform.
Designed to improve agent productivity and customer engagement, the app features a variety of call management tools including:
- Intelligent skills-based inbound call routing
- Quick creation of call flow checklists
- Call-back capabilities for dropped calls
- Call transfer and conference capabilities
- Ongoing activity alerts
- Dashboards for easier tracking
Calls can be delivered to dial-able numbers globally via landlines, mobile numbers, PBX handsets and soft phones. They can also be delivered directly to a PC using a WebRTC-enabled browser running Zendesk, which can remove the need for traditional business phone systems (PBX).
Vasili Triant
“We are continually innovating to deliver the most flexible cloud-based contact center solution in the market, with a wealth of functionality and connection options,” said Vasili Triant, CEO of LiveOps. “With this new app, users can tailor the combination of these two market-leading technologies to streamline operations while improving your customers’ overall experience.”
For more information about LiveOps, visit their website.
Author: Megan Jones
Published On: 28th Oct 2015 - Last modified: 18th Dec 2018
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