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Articles - Lifesize

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

2017 survey report

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

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18 Characteristics of Great Customer Service

19 Ways to Deal with High Contact Volumes

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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Tapping Into the Collective Customer Subconscious

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Intelligent Routing: Your Customer’s AI Wingman

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How AI Can Assist Your Contact Centre Team

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Contact Centres Get No Respect: Make Them Strategic Business Hubs

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Great First Impressions May Start With AI

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20 Great Ways to Drive Down Customer Complaints

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Mitigating the Risks of Cloud Contact Centres

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Confronting the Biggest Fear of Cloud Adoption

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Where Are We With Customer Experience Transformation?

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Avoid Silo Problems in Your Contact Centre Channel Strategy

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Overcoming Cloud Contact Centre Challenges

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Don’t Let Half Cloud Be a Half Measure

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Combining AI and Video to Improve Customer Experience

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Dealing With COVID-Fatigue in the Contact Centre

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16 Contact Centre Technology Innovations That You Can’t Ignore

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Lifesize Adds New Features to Its Cloud Contact Centre Solution

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Waiting Time: What Is Best for Your Customers?

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Lifesize Announces Partnership with Omilia

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IVRs: How They’ve Changed the Landscape of Customer Support