Articles - Lifesize

1,337

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

2017 survey report

3,178

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

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2,338

18 Characteristics of Great Customer Service

1,612

19 Ways to Deal with High Contact Volumes

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2,938

28 Brilliant Hacks to Improve Contact Centre Efficiency

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83

Tapping Into the Collective Customer Subconscious

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77

Intelligent Routing: Your Customer’s AI Wingman

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111

How AI Can Assist Your Contact Centre Team

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125

Contact Centres Get No Respect: Make Them Strategic Business Hubs

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117

Great First Impressions May Start With AI

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1,958

20 Great Ways to Drive Down Customer Complaints

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174

Mitigating the Risks of Cloud Contact Centres

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117

Confronting the Biggest Fear of Cloud Adoption

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140

Where Are We With Customer Experience Transformation?

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148

Avoid Silo Problems in Your Contact Centre Channel Strategy

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149

Overcoming Cloud Contact Centre Challenges

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85

Don’t Let Half Cloud Be a Half Measure

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157

Combining AI and Video to Improve Customer Experience

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4,247

Dealing With COVID-Fatigue in the Contact Centre

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2,926

16 Contact Centre Technology Innovations That You Can’t Ignore

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50

Lifesize Adds New Features to Its Cloud Contact Centre Solution

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3,025

Waiting Time: What Is Best for Your Customers?

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Lifesize Announces Partnership with Omilia

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120

IVRs: How They’ve Changed the Landscape of Customer Support