Articles - Lifesize

555

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

2017 survey report

2,325

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

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1,842

18 Characteristics of Great Customer Service

1,193

19 Ways to Deal with High Contact Volumes

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2,674

28 Brilliant Hacks to Improve Contact Centre Efficiency

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72

Tapping Into the Collective Customer Subconscious

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51

Intelligent Routing: Your Customer’s AI Wingman

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86

How AI Can Assist Your Contact Centre Team

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69

Contact Centres Get No Respect: Make Them Strategic Business Hubs

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54

Great First Impressions May Start With AI

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1,631

20 Great Ways to Drive Down Customer Complaints

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143

Mitigating the Risks of Cloud Contact Centres

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92

Confronting the Biggest Fear of Cloud Adoption

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124

Where Are We With Customer Experience Transformation?

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132

Avoid Silo Problems in Your Contact Centre Channel Strategy

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97

Overcoming Cloud Contact Centre Challenges

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65

Don’t Let Half Cloud Be a Half Measure

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141

Combining AI and Video to Improve Customer Experience

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4,157

Dealing With COVID-Fatigue in the Contact Centre

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2,569

The Future of Contact Centre Technology – 16 Innovations That You Can’t Ignore

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Lifesize Adds New Features to Its Cloud Contact Centre Solution

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2,351

Waiting Time: What Is Best for Your Customers?

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Lifesize Announces Partnership with Omilia

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87

IVRs: How They’ve Changed the Landscape of Customer Support