Articles - Lifesize

1,375

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

2017 survey report

3,211

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

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2,186

18 Characteristics of Great Customer Service

1,361

19 Ways to Deal with High Contact Volumes

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2,771

28 Brilliant Hacks to Improve Contact Centre Efficiency

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68

Tapping Into the Collective Customer Subconscious

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54

Intelligent Routing: Your Customer’s AI Wingman

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88

How AI Can Assist Your Contact Centre Team

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76

Contact Centres Get No Respect: Make Them Strategic Business Hubs

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88

Great First Impressions May Start With AI

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1,945

20 Great Ways to Drive Down Customer Complaints

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144

Mitigating the Risks of Cloud Contact Centres

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94

Confronting the Biggest Fear of Cloud Adoption

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125

Where Are We With Customer Experience Transformation?

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128

Avoid Silo Problems in Your Contact Centre Channel Strategy

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108

Overcoming Cloud Contact Centre Challenges

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65

Don’t Let Half Cloud Be a Half Measure

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139

Combining AI and Video to Improve Customer Experience

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4,251

Dealing With COVID-Fatigue in the Contact Centre

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2,953

16 Contact Centre Technology Innovations That You Can’t Ignore

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51

Lifesize Adds New Features to Its Cloud Contact Centre Solution

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3,055

Waiting Time: What Is Best for Your Customers?

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Lifesize Announces Partnership with Omilia

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123

IVRs: How They’ve Changed the Landscape of Customer Support