The Award Winning Contact Centre Magazine

Translate

Articles about Lifesize

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

940

Read more...

19 Ways to Deal with High Contact Volumes

762

Read more...

A picture using paper planes to demonstrate efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

2,175

Read more...

A picture of a brain and a key

Tapping Into the Collective Customer Subconscious

67

Read more...

A picture of a map and pins

Intelligent Routing: Your Customer’s AI Wingman

Read more...

A picture of a ai robot wearing a sticker with the words Hello I'm Your Digital Helper

How AI Can Assist Your Contact Centre Team

57

Read more...

A picture of a lady holding her hand up

Contact Centres Get No Respect: Make Them Strategic Business Hubs

50

Read more...

A picture of a poster with the words Make a good first impression

Great First Impressions May Start With AI

Read more...

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

938

Read more...

A photo of a tight rope walker

Mitigating the Risks of Cloud Contact Centres

68

Read more...

Latest reports

report image for $projectTitle

Whitepaper: Optimize Your Workforce