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Articles - Lifesize

Discover and explore our Lifesize content collection, including articles, blogs, news stories, case studies, resources and more.

2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?

2017 survey report

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

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18 Characteristics of Great Customer Service

19 Ways to Deal with High Contact Volumes

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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Tapping Into the Collective Customer Subconscious

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Intelligent Routing: Your Customer’s AI Wingman

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How AI Can Assist Your Contact Centre Team

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Contact Centres Get No Respect: Make Them Strategic Business Hubs

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Great First Impressions May Start With AI

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20 Great Ways to Drive Down Customer Complaints

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Mitigating the Risks of Cloud Contact Centres

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Confronting the Biggest Fear of Cloud Adoption

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Where Are We With Customer Experience Transformation?

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Avoid Silo Problems in Your Contact Centre Channel Strategy

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Overcoming Cloud Contact Centre Challenges

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Don’t Let Half Cloud Be a Half Measure

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Combining AI and Video to Improve Customer Experience

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Dealing With COVID-Fatigue in the Contact Centre

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16 Contact Centre Technology Innovations That You Can’t Ignore

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Lifesize Adds New Features to Its Cloud Contact Centre Solution

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Waiting Time: What Is Best for Your Customers?

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Lifesize Announces Partnership with Omilia

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IVRs: How They’ve Changed the Landscape of Customer Support

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Editor's Pick

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

Thumbnail What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Thumbnail 15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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