Ion Solar Shifts to Remote Work in Two Hours


A picture of a business man driving a toy car with tyre on fire

Amid the COVID-19 outbreak, Ion Solar switched to remote work in just two hours, with the help of Talkdesk’s contact centre technology and experts.

“The integration to Salesforce was literally a five-minute process to load it onto our system and had an immediate impact on contact centre performance and efficiency,” said Vince King, director of corporate setters and operations, Ion Solar.

Ion Solar is a premium solar provider and the fourth largest residential solar installer in the U.S.

Ease of use, scalability, seamless integration options and simple customization capabilities were some of the advantages that made Ion Solar move its customer, sales and support operations to find a place in the sun with Talkdesk CX Cloud.

Talkdesk’s powerful integration with Salesforce allows Ion Solar’s teams to easily access real-time and historical data from their CRM system, saving time on manual, time-consuming tasks.

Additionally, Talkdesk’s customization options based on a “clicks, not code” approach, combined with add-on capabilities from AppConnect, enable Ion Solar to shine and meet ever-evolving business needs and provide an outstanding customer experience (CX).

Talkdesk’s cloud-native architecture helped Ion Solar to complete the shift to a work-from-home (WFH) scenario in just two hours without any service interruptions. This allowed teams to operate around the clock and provide customer support anywhere, on any device, ensuring business continuity at all levels.

A thumbnail photo of Tiago Paiva

Tiago Paiva

“Talkdesk offers customer service organizations a simple and easy path to customize their contact centre and instantly bring new agents online, including remote agents in any location, to seamlessly meet their customers’ expectations,” said Talkdesk, chief executive officer, Tiago Paiva.

This news story has been re-published by kind permission of Talkdesk – View the original post

To find out more about Talkdesk, visit their website.

Published On: 14th May 2020
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