iQor Harnesses NICE CXone to Drive Digital CX Transformation Related Articles iQor Unveils Symphony [AI] NICE Awards Excellence in CX for Innovative Digital, AI and Cloud Technologies NICE inContact CXone Provides a Strong ROI The Digital Customer Experience Is Changing. Is Your Brand on Board? © Treecha - Shutterstock - 1937984035 Filed under - Contact Centre News, NICE, NICE CXone NICE has announced that iQor is leveraging NICE CXone to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries. CXone facilitates iQor’s custom and agile solutions tailored to the specific needs of clients with the ability to quickly adapt as the marketplace changes. iQor incorporated CXone into Symphony [AI], its generative AI ecosystem, to improve customer experience with real-time analytics, responses, and solutions derived from both NICE’s and iQor’s extensive industry experience and best practices. The integration of CXone’s digital and AI capabilities supports iQor’s ability to customize omnichannel experiences, empower data-driven decisions, and deliver unparalleled customer and employee experiences. Prabhjot Singh, Chief Digital Officer, iQor, said, “Our partnership with NICE has enhanced our CX capabilities and agility to deliver unmatched customer experiences for our clients in all sectors, leading to a harmonious interplay between the human element and technology. This ease of doing business reaffirms our commitment to innovation and excellence in customer service.” “Our partnership with iQor demonstrates the importance of understanding the customer journey from end to end,” said Barry Cooper, President, CX Division, NICE. “CXone’s customizability gives the BPO unlimited possibilities to succeed at a high level and set the standard for exceptional CX.” This blog post has been re-published by kind permission of NICE – View the Original Article For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 12th Mar 2024 - Last modified: 13th Mar 2024 Read more about - Contact Centre News, NICE, NICE CXone Recommended Articles iQor Unveils Symphony [AI] NICE Awards Excellence in CX for Innovative Digital, AI and Cloud Technologies NICE inContact CXone Provides a Strong ROI The Digital Customer Experience Is Changing. Is Your Brand on Board? Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter