iQor Harnesses NICE CXone to Drive Digital CX Transformation

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NICE has announced that iQor is leveraging NICE CXone to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.

CXone facilitates iQor’s custom and agile solutions tailored to the specific needs of clients with the ability to quickly adapt as the marketplace changes.

iQor incorporated CXone into Symphony [AI], its generative AI ecosystem, to improve customer experience with real-time analytics, responses, and solutions derived from both NICE’s and iQor’s extensive industry experience and best practices.

The integration of CXone’s digital and AI capabilities supports iQor’s ability to customize omnichannel experiences, empower data-driven decisions, and deliver unparalleled customer and employee experiences.

Prabhjot Singh, Chief Digital Officer, iQor, said, “Our partnership with NICE has enhanced our CX capabilities and agility to deliver unmatched customer experiences for our clients in all sectors, leading to a harmonious interplay between the human element and technology.

This ease of doing business reaffirms our commitment to innovation and excellence in customer service.”

“Our partnership with iQor demonstrates the importance of understanding the customer journey from end to end,” said Barry Cooper, President, CX Division, NICE.

“CXone’s customizability gives the BPO unlimited possibilities to succeed at a high level and set the standard for exceptional CX.”

This blog post has been re-published by kind permission of NICE – View the Original Article

For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 12th Mar 2024 - Last modified: 13th Mar 2024
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