KM Summit Catch-up © NATHAPHAT NAMPIX - Adobe Stock - 273804041 Filed under - Archived Content, KMS Lighthouse At the start of April KMS Lighthouse & Forrester ran the 2021 KM & Automation Summit. The recordings from the recent Online Summit can be viewed below. Watch the webinar: monday.com Customer Spotlight Story Access the exclusive recording of monday.com’s Customer Success Story by Tom Ronen, Head of Customer Success and learn about: Improving CX with automation Overcoming the challenges of scaling customer experience The framework of applying automation to your business Core benefits of automation Watch the webinar Watch the webinar: KM & Automation Industry Experts Panel Access the exclusive recording from the 2021 KM & Automation Summit. Hear from industry experts from a range of industries and companies including Unum, GE Healthcare, United Healthcare, Academy Mortgage, Caremore and more. Learn about: Future trends for knowledge management and customer experience How automation & AI impact employee experience Linking self service with automation Watch the webinar Watch the webinar: Tech Style Customer Spotlight Story Access the exclusive recording of TechStyle’s Customer Success Story by Chase Labrador, Senior Manager Communications and learn about: Embracing technology to keep employees connected and engaged How TechStyle revolutionized and revamped their KM strategy in 2 months time How to make it easier for teams to consume knowledge anywhere and anytime Providing modern interfaces that simplify knowledge Enabling access to knowledge so that it is at the tip of your employees’ fingertips Watch the webinar Author: Rachael Trickey Published On: 26th Apr 2021 - Last modified: 13th Jan 2023 Read more about - Archived Content, KMS Lighthouse Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter