KM Summit Catch-up


At the start of April KMS Lighthouse & Forrester ran the 2021 KM & Automation Summit. The recordings from the recent Online Summit can be viewed below.

Watch the webinar: Customer Spotlight Story

Access the exclusive recording of’s Customer Success Story by Tom Ronen, Head of Customer Success and learn about:

  • Improving CX with automation
  • Overcoming the challenges of scaling customer experience
  • The framework of applying automation to your business
  • Core benefits of automation

Watch the webinar

Watch the webinar: KM & Automation Industry Experts Panel

Access the exclusive recording from the 2021 KM & Automation Summit. Hear from industry experts from a range of industries and companies including Unum, GE Healthcare, United Healthcare, Academy Mortgage, Caremore and more. Learn about:

  • Future trends for knowledge management and customer experience
  • How automation & AI impact employee experience
  • Linking self service with automation

Watch the webinar

Watch the webinar: Tech Style Customer Spotlight Story

Access the exclusive recording of TechStyle’s Customer Success Story by Chase Labrador, Senior Manager Communications and learn about:

  • Embracing technology to keep employees connected and engaged
  • How TechStyle revolutionized and revamped their KM strategy in 2 months time
  • How to make it easier for teams to consume knowledge anywhere and anytime
  • Providing modern interfaces that simplify knowledge
  • Enabling access to knowledge so that it is at the tip of your employees’ fingertips

Watch the webinar

To find out more about KMS Lighthouse, visit their website.

Published On: 26th Apr 2021 - Last modified: 28th Apr 2021
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