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Articles about KMS Lighthouse

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How to Reduce Your Average Call Time

150

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Knowledge Management Best Practices for Distributed Call Centres

362

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Case Study: Delta Dental Washington Implement a New Knowledge Base

283

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Case Study: GE Healthcare Reduce Their Contact Centre Error Rate

565

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How to Build a Better Customer Engagement Strategy

421

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How to Reduce Hold Time in a Call Centre

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5 Important Call Centre Agent Performance Metrics

225

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Case Study: Supermarket Chain Deals With Huge Surge in Customer Demand

50

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Successful Call Centre Strategies

90

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KMWorld Announce Their Top 100 Knowledge Management Companies

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Latest reports

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ebook: Why A Great Customer Experience Begins with Employee Experience

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eBook: The Way to Sell Smarter and Serve Better