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About Us
Articles - KMS Lighthouse
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1,793
23 Key Processes Call Centre Automation Can Simplify
Support Hybrid Work With Enterprise Knowledge Management
8,513
26 Great Techniques for Showing Real Empathy in Customer Service
2,025
23 New Ideas for Customer Service Over the Phone
How to Use Customer Experience Automation in 2021
288
Vonage Grows Network
71
How to Build an Effective Knowledge Management System
How to Improve Customer Experience Through Automation
53
Customer Service Automation Guide
Case Study: Delta Dental Strategically Improves Customer Service
57
Case Study: TechStyle Provides Connected Employee Experience
137
Knowledge Base in AI
Document AI and Why You Need It
88
Best Tool for Knowledge Management
157
Automated Customer Service Examples in Action
1,174
How to Raise the Profile of Your Contact Centre
51
How AI Is Changing Customer Service Agents
64
Customer Service Automation Solutions: Key Benefits
Remote Teams Efficiency: The Value of Knowledge Management
140
Self-Service Portal: How to Measure the Performance
74
Best Way to Build a Chatbot for a Knowledge Base?
256
The CEO Interview: Sagi Eliyahu at KMS Lighthouse
52
10 Ways of Enhancing Employee Experience
How to Implement a Company-Wide Knowledge Management System
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Editor's Pick
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
Latest Resources
eBook: AI in Contact Centers: Myths and Ethical Concerns
Survey - What Contact Centres Are Doing Right Now?
Upcoming Events
Interactions 2023 – US Event
Mon 05 Jun 2023
London Poly | HP Experience Centre Open Day
Wed 07 Jun 2023
Latest Insights
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