Lunch & Learn – Demystifying Speech Analytics and BI for contact centres 140 Filed under - Archived Content, Ember THE DATE: Wednesday 8th November 12-2pm. THE LOCATION: 60 Trafalgar Square, London, WC2N 5DS THE DESCRIPTION: effective change in your contact centre has to be based on hard evidence. That evidence lies buried within telephone conversations, emails and social media interactions. Join us for lunch and learn about the key things you need to think about before implementing a speech analytics solution across multiple channels. During the session we will cover: The role of speech analytics Top 5 tips to get started (or how to re-energise an existing solution) Pitfalls to look out for How to measure success We will also be discussing a number of real life examples of how you can use insights gained from your customer interactions to improve your customer service operation. Presenter Information: Lee Mostari, Consulting Director of Managed Analytics This event is for: Head of Analytics / Operations Head of Customer Experience/ Multi-channel insight Head of Data, Analytics and Insight Senior Analysts Call Centre Managers/ Analysts THE ORGANISERS: Ember The event is in association with Cloud 9 Business Analytics. THE WEBLINK: https://www.emberservices.com/whats-new/sa-lunch/ Author: Rachael Trickey Published On: 18th Oct 2017 Read more about - Archived Content, Ember Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter