Managing Health and Wellbeing in a Hybrid Working Contact Centre Filed under - Archived Content, Sensee Time: 12:00 pm – 1:00 pm As part of the CCMA Hybrid Series, this online seminar will look at the strategies, measures and tools that organisations should consider to better manage health and wellbeing in hybrid contact centres. Hosted by Leigh Hopwood, CCMA’s CEO, the event will feature: Steve Mosser: Sensée’s Founder, and CEO and CIO of Cloudworks Abigail Hirshman: Director Workplace Programmes (Mental Health and Wellbeing), The Charlie Waller Trust. A leading consultant in mental health & wellbeing at work, and former Head of Workplace Mental Health and Well Being at ACAS. Abigail and Steve will be discussing: How mental health and wellbeing issues experienced amongst homeworkers are often different to those experienced by office workers – and must be handled accordingly The importance of creating Digital Workplaces for hybrid and homeworking communities that mirror the communications processes and resources that people have come to expect from office-based working The vital role of the Team Leader in monitoring and dealing with mental health and wellbeing issues amongst frontline workers Why flexible working and work-life balance are crucial to better health and wellbeing, and therefore to the success of home and hybrid initiatives. Author: Robyn Coppell Published On: 1st Sep 2021 - Last modified: 17th Sep 2021 Read more about - Archived Content, Sensee Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter