With 2021 just around the corner, organizations are starting to plan annual budgets for the new year.
And while we continue to navigate the new normal — in the contact centre environment and beyond — now is a good time to review your annual budget and ensure successful customer engagement in the new year.
Join this Verint | Monet webinar and in just 30 minutes, you will discover:
- Call centre expenses to consider as you build your 2021 budget.
- Four ways a workforce management (WFM) solution plays a critical role in budget preparation.