Articles - Verint Monet

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282

Are Remote Agents the Future of Contact Centres?

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66

Overcoming New Contact Centre Challenges

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133

Case Study: Club Med

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109

Verint Aims to Help Small Businesses With Workforce Optimization

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236

How COVID-19 Changes the Contact Centre Hiring Process

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201

What is Call Centre Shrinkage and How to Minimize It?

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134

See Verint Monet Workforce Management in Action

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308

Top Tips for Contact Centre Budgeting

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58

Webinar Replay: Navigate Your Contact Centre Budget in the New Year

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392

How to Deal With Agent Burnout in the Contact Centre

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350

10 Ways to Keep Call Centre Employees Engaged as 2020 Winds Down

440

Recorded Webinar: 7 Winning Tips From Great Contact Centres

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184

Verint Wins Big at the 2020 Stevie Awards

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262

Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics

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199

Case Study: Ecotricity Increases Schedule Adherence by 10%

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21 Ways to Improve Complaints Handling in Your Contact Centre