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Articles - Verint Monet
RECENT
POPULAR
Are Remote Agents the Future of Contact Centres?
Overcoming New Contact Centre Challenges
Case Study: Club Med
Verint Aims to Help Small Businesses With Workforce Optimization
How COVID-19 Changes the Contact Centre Hiring Process
What is Call Centre Shrinkage and How to Minimize It?
See Verint Monet Workforce Management in Action
Top Tips for Contact Centre Budgeting
Webinar Replay: Navigate Your Contact Centre Budget in the New Year
How to Deal With Agent Burnout in the Contact Centre
10 Ways to Keep Call Centre Employees Engaged as 2020 Winds Down
Recorded Webinar: 7 Winning Tips From Great Contact Centres
Verint Wins Big at the 2020 Stevie Awards
Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
Case Study: Ecotricity Increases Schedule Adherence by 10%
21 Ways to Improve Complaints Handling in Your Contact Centre
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Demo Thursday: Giving Your Agents Superpowers – Webinar
Thu 25 Apr 2024
Beyond Boundaries Global Festival
Thu 25 Apr 2024
Latest Insights
Delivering Exceptional Experiences in the Real World
How Video Helps Provide Exceptional Customer Experience
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?