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Articles - Verint Monet
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Are Remote Agents the Future of Contact Centres?
Overcoming New Contact Centre Challenges
Case Study: Club Med
Verint Aims to Help Small Businesses With Workforce Optimization
How COVID-19 Changes the Contact Centre Hiring Process
What is Call Centre Shrinkage and How to Minimize It?
See Verint Monet Workforce Management in Action
Top Tips for Contact Centre Budgeting
Webinar Replay: Navigate Your Contact Centre Budget in the New Year
How to Deal With Agent Burnout in the Contact Centre
10 Ways to Keep Call Centre Employees Engaged as 2020 Winds Down
Recorded Webinar: 7 Winning Tips From Great Contact Centres
Verint Wins Big at the 2020 Stevie Awards
Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
Case Study: Ecotricity Increases Schedule Adherence by 10%
21 Ways to Improve Complaints Handling in Your Contact Centre
Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
Forrester TEI Study
White Paper: The Future of Customer Service in Insurance
Upcoming Events
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Latest Blogs
7 Success Strategies for Outbound Call Centre Excellence
Understanding and Assessing Your Team’s CX Maturity
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Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
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The Top 25 Positive Words and Phrases for Customer Service
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The Phonetic Alphabet and How it Improves Customer Service