Articles - Verint Monet

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246

Are Remote Agents the Future of Contact Centres?

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63

Overcoming New Contact Centre Challenges

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107

Case Study: Club Med

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93

Verint Aims to Help Small Businesses With Workforce Optimization

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194

How COVID-19 Changes the Contact Centre Hiring Process

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136

What is Call Centre Shrinkage and How to Minimize It?

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See Verint Monet Workforce Management in Action

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56

Top Tips for Contact Centre Budgeting

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Webinar Replay: Navigate Your Contact Centre Budget in the New Year

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290

How to Deal With Agent Burnout in the Contact Centre

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269

10 Ways to Keep Call Centre Employees Engaged as 2020 Winds Down

371

Recorded Webinar: 7 Winning Tips From Great Contact Centres

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109

Verint Wins Big at the 2020 Stevie Awards

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183

Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics

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135

Case Study: Ecotricity Increases Schedule Adherence by 10%

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21 Ways to Improve Complaints Handling in Your Contact Centre