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Articles - Verint Monet
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Are Remote Agents the Future of Contact Centres?
Overcoming New Contact Centre Challenges
Case Study: Club Med
Verint Aims to Help Small Businesses With Workforce Optimization
How COVID-19 Changes the Contact Centre Hiring Process
What is Call Centre Shrinkage and How to Minimize It?
See Verint Monet Workforce Management in Action
Top Tips for Contact Centre Budgeting
Webinar Replay: Navigate Your Contact Centre Budget in the New Year
How to Deal With Agent Burnout in the Contact Centre
10 Ways to Keep Call Centre Employees Engaged as 2020 Winds Down
Recorded Webinar: 7 Winning Tips From Great Contact Centres
Verint Wins Big at the 2020 Stevie Awards
Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
Case Study: Ecotricity Increases Schedule Adherence by 10%
21 Ways to Improve Complaints Handling in Your Contact Centre
Editor's Pick
10 Christmas Office Games to Motivate Your Team
Stop Doing These Stupid Things to Your Customers
Attract Gen Z Into Your Contact Centre
The Best Ways to Deal With Last-Minute Time-Off Requests
Latest Resources
Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
Report: The State of CX
Upcoming Events
Top EMEA Predictions for the Contact Centre in 2025 – Webinar
The 2025 CX Playbook: Strategies Contact Centres Can’t Ignore – Webinar
Latest Blogs
Managing a Distributed Workforce Management Team
How AI Enhances Contact Centres to Elevate the Customer and Employee Experience
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service