Articles - Verint Monet

A picture of a remote agent

252

Are Remote Agents the Future of Contact Centres?

A picture of someone standing on the edge of a gap

55

Overcoming New Contact Centre Challenges

beach holiday

108

Case Study: Club Med

A photo of a life buoy

86

Verint Aims to Help Small Businesses With Workforce Optimization

A picture of a lady speaking on video interview

206

How COVID-19 Changes the Contact Centre Hiring Process

A picture of someone sinking into a question mark

167

What is Call Centre Shrinkage and How to Minimize It?

tablet with word demo on it

98

See Verint Monet Workforce Management in Action

A picture of a piggy-bank and a calculator-760

127

Top Tips for Contact Centre Budgeting

group of people with navigation wheel

Webinar Replay: Navigate Your Contact Centre Budget in the New Year

A photo of an employee suffering from burnout

341

How to Deal With Agent Burnout in the Contact Centre

A picture of Clocks and phrase Time to Engage on wooden background

308

10 Ways to Keep Call Centre Employees Engaged as 2020 Winds Down

411

Recorded Webinar: 7 Winning Tips From Great Contact Centres

A photo of a trophy filled with confetti

145

Verint Wins Big at the 2020 Stevie Awards

row of business people

232

Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics

a row of wind turbines

160

Case Study: Ecotricity Increases Schedule Adherence by 10%

26,662

21 Ways to Improve Complaints Handling in Your Contact Centre