Major Contract Win

Netcall a leading customer engagement software provider, is pleased to announce that it has secured a minimum £1.5 million contract with a FTSE 250 company. The company is an existing customer of Netcall’s business process automation product. The new five year contract is for the delivery and use of the Liberty omni-channel Contact Centre, Unified Communications, Workforce Optimisation and Customer Experience Manager solutions. Each module will be delivered using the Liberty Software as a Service (SaaS) model.

Their SaaS based Liberty solutions have been selected by the customer as part of a major transformation project for their existing contact centre and customer support infrastructure. They will enable the customer to improve internal operations, performance and productivity, bringing together multiple service lines into a single virtual customer engagement platform, while creating a better customer experience and driving competitive differentiation.

The customer also recently signed a significant extension agreement for their business process automation product which will continue to run as a premise-based solution. This demonstrates the Liberty platform’s strength as a blended platform, catering for both the rapidly growing SaaS market while continuing to provide sophisticated solutions for customers requiring a premise-based installation.

Henrik Bang, CEO of Netcall commented: “This is an excellent example of the benefit to both Netcall and our customers of the investment we have made in our Liberty platform; extending the number of modules within Liberty as well adding greater cloud capabilities. We have an extensive customer engagement suite, with powerful multi-channel capabilities, capable of meeting the requirements of leading businesses whether they require on-premise or cloud-based solutions, or a blend of the two.

“We are delighted our customer has chosen to extend their engagement with us and look forward to assisting them in executing the next phase of their customer experience strategy.”