Articles - Netcall

Discover and explore our Netcall content collection, including articles, blogs, news stories, case studies, resources and more.

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Agent data concept with illustration of graphs and employees looking at stats
Have Wallboards Had Their Day?
Intelligent automated contact centre concept with robot hand holding cube with contact icons
What Are Intelligent Contact Centres Doing Right Now?
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Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
The word onboarding on the side a book
Why Does It Take so Long to Train and Onboard Staff?
Businessman connecting gears and generating money.
The Cost of Poor Process Management
Illustration of a computer with person on laptop and calendar and checklists
Top Tips for Digital Channels – Forecasting and Scheduling
Omnichannel Concept
Mastering Customer Expectations with Omnichannel Platforms
Person throwing arrow at target - getting it right first time concept
Top Tactics to Improve First Contact Resolution (FCR)
Virtual robot agent
Your Guide to Creating Virtual Assistants That People Actually Like
Customer Onboarding Concept
Customer Onboarding 101: Easier Than You Think
A pair of white robots dressed like an angel and a devil - love or hate chatbot concept
Are Chatbots the Tech We All Love to Hate?
Paper to digital concept
Case Study: Input For You Achieved 80% SPT Rates With Netcall
emotion post-it notes
10 Game-Changing Ways Emotion Will Shape the Future of CX
Empowerment concept with five people in nature at sunset
New Ways to Empower Agents in 2025
A medical worker touch medical cross shape and healthcare
Case Study: Imperial College Healthcare NHS Trust Reduces Call Wait Times With Netcall
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Top Secrets to Competitive and Effective Customer Care
Interior of stylish room with big bed and mirror
Case Study: Dreams Transforms CX With Netcall
Healthcare AI Concept
Transforming Healthcare: Leveraging AI-Powered Automation to Revolutionize Elective Care
Healthcare concept
Case Study: NHS Foundation Trust Achieve 12% Call Reduction With Netcall
Complaint concept with digital angry face
Can AI Really Handle Customer Complaints?
Person fitting the last puzzel piece
Data Integration: The Awkward Truth in Contact Centres
Netcall has Announced a Strategic Partnership With Analyze Consulting
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On Demand Webinar – Sharpen Processes for Better Engagement
Colourful housing illustration
Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall

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