Netcall Has Acquired Jadu

Netcall has acquired Jadu, a provider of accessibility-focused digital services used by public sector and higher education organisations in the UK, North America, and Australia.

“This acquisition strengthens our mission to make work easier. By bringing Jadu’s accessibility-first expertise together with the Liberty platform, we’re giving organisations a single solution to transform faster and deliver experiences designed for everyone.

Together, we’re making citizen engagement smarter, faster and more inclusive, and we look forward to welcoming Jadu and unlocking new opportunities.“ James Ormondroyd, CEO – Netcall

Jadu offers tools for web content management, online forms, and customer relationship management that can be used without coding. Its customers include organisations such as Birmingham City Council, Edinburgh City Council, Wasatch County Government, and Carnegie Mellon University.

The acquisition expands Netcall’s Liberty platform, combining Jadu’s capabilities with existing tools for workflow, communications, and automation. This creates a more unified system for managing digital services and customer interactions.

Jadu also contributes AI-driven features such as its Agent-Ex search assistant, which supports voice and text queries and is designed to improve access to information while reducing routine support requests.

“This is a significant step forward for our customers, partners and team. Joining Netcall enables us to accelerate investment in accessibility and AI innovation.

Our customers will continue to enjoy the products and support they rely on today, while gaining access to a broader set of tools as our platforms come together.

Our growing North American partner network will also gain the ability to deliver fully integrated end-to-end solutions, combining the strengths of Jadu and Netcall.” Suraj Kika, CEO – Jadu

The combined offering is intended to help organisations meet evolving accessibility requirements and streamline digital service delivery. It also enables customers to work with a single provider for digital engagement and automation, while supporting Netcall’s expansion in both UK and international markets.

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Author: Robyn Coppell
Reviewed by: Megan Jones