Date: 05 March 2026, 10 AM EST
Location: Virtual
The New Hospitality Advantage: Predictive AI for Personalization and Guest Loyalty
How AI turns guest conversations into tailored experiences, reduced churn, and new revenue opportunities
Guest expectations are higher than ever — but staffing shortages, rising costs, and inconsistent service make it harder to deliver standout experiences at scale.
The hospitality brands that are winning today aren’t guessing what guests want.
They’re listening — and using AI to turn every conversation into insight, action, and loyalty.
Join this exclusive session to see how leading hospitality teams are using predictive AI to personalize guest experiences, elevate service quality, and uncover hidden revenue — all without adding headcount.
What You’ll Learn
Understand how AI enables true personalization at scale.
See how guest conversations reveal preferences, context, and intent — and how AI turns those signals into consistent, tailored experiences across every touchpoint.
Learn how predictive CX insights replace surveys and guesswork.
Discover how inferred CSAT, NPS, and Effort Scores surface silent dissatisfaction early — before it shows up in reviews, churn, or lost bookings.
See how service quality becomes measurable and repeatable.
Explore how automated QA evaluates 100% of guest interactions, detects empathy and accuracy, and creates consistent service standards across teams and properties.
Uncover the revenue hidden in everyday conversations.
Learn how AI identifies missed bookings, upsell opportunities, and objection patterns — and turns them into actionable insights that improve conversion and occupancy.
Experience hospitality intelligence without complexity.
See how conversation intelligence gives leaders clear, actionable answers — not more dashboards — by turning guest interactions into decisions teams can act on.
AI Insight, Not Intuition.
In under an hour, you’ll see how predictive AI is reshaping hospitality — connecting personalization, service excellence, loyalty, and revenue into a single intelligence layer.
The goal: help hospitality leaders move from reactive service to proactive, data-driven guest experiences — with confidence in what AI can deliver today.
Author: MiaRec
Reviewed by: Robyn Coppell
Published On: 2nd Feb 2026
Read more about - Call and Contact Centre Events, MiaRec
