Hostcomm Surveyor has been launched.
The new computer-aided telephone interview (CATI) survey application has added features for face-to-face and online surveys.
Integrated with a hosted dialler, the survey application can help organisations to conduct surveys quickly, without compromising on data accuracy.
A hosted service that can be integrated with a dialler, the survey application increases the number of calls your agents can make. With participant data fed into the dialler database, contact centres can take advantage of automated dialling to maximise agent talk time – as they spend more time on surveys and less time trying to get connected calls.
The application can also help agents conduct surveys without the need for extensive training or preparation. The system can be configured for any type of survey, using survey logic to guide agents through their interviews on-screen. Data can then be verified at this early stage, before it is saved to the database.
In addition, a responsive interface makes the application suitable for mobile devices, which can be used to conduct face-to-face interviews from a mobile, while online integration allows contact centres to conduct the same surveys through a convenient web-based form. This can help increase the number of responses and usefulness of your findings.
It is a flexible application which can meet the requirements of a variety of industries. For example, the utilities sector can use the system to conduct switching campaigns, while claims management firms can reach high volumes of people to see whether a claim exists.
It can also be used by market research agencies to carry out surveys on behalf of third parties.
Chris Key
“It’s time consuming to train agents on asking the right questions, to capture and collate the data, and then to turn it into a meaningful report,” said Chris Key, Director at Hostcomm. “We’ve created a system that’s highly configurable, guides agents through the process, and transforms the results into detailed reports. It’s a way to help clients get the benefit of regular surveys, regardless of the type of survey they’re conducting.”
For more information about Hostcomm Surveyor, visit the website.
Author: Megan Jones
Published On: 8th Jul 2015 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Hostcomm
