THE DATE: Tuesday 20th September 2016 – 12:30PM GMT onwards
THE LOCATION: Etihad Stadium, Manchester
THE DESCRIPTION: Join us for an afternoon packed full of insight and innovation and learn how you can dramatically improve your customer experience and sales efficiency by bringing your communication channels inside Salesforce.
What’s on the agenda?
12:30 to 1:30pm – Registration
1:30 to 1:40pm – Welcome
1:40 to 2:15pm – Keynote by Jonathan Gale, CEO, NewVoiceMedia
2:15 to 2:30pm – Break to Sales or Service Theatres
Sales Theatre
2:30 to 3:00pm – Smarter Calls, Smarter Insights – NewVoiceMedia
3:00 to 3:30pm – Customer Success Story – Scott Chesworth, Commercial Director, RAM Tracking
3:30 to 3:45pm – Coffee/Tea Break
3:45 to 4:15pm – Deirdre Ní Dheá, UK Sales Director, Salesforce.com
4:15 to 4:45pm – Panel Discussion around 3 hot topics
4:45 to 6:30pm – Networking Reception and Prize Draw! – Meet Phil Walton, MVP, and ask the expert!
Service Theatre
2:30 to 3:00pm – Martin Hill-Wilson, Brainfood Consulting, Customer engagement and digital business strategist.
3:00 to 3:30pm – Customer Success Story: Alex Mead, Chief Customer Officer, Golfbreaks
3:30 to 3:45pm – Coffee/Tea Break
3:45 to 4:15pm – Personalising the Customer Experience – NewVoiceMedia
4:15 to 4:45pm – Panel discussion around 3 hot topics
4:45 to 6:30pm – Networking Reception and Prize Draw! – Meet Phil Walton, MVP, and ask the expert!
THE ORGANISERS: NewVoiceMedia
THE WEBLINK: http://www.newvoicemedia.com/pages/newvoicemedia-cloudfest-manchester
Author: Rachael Trickey
Published On: 1st Aug 2016 - Last modified: 11th Dec 2017
Read more about - Archived Content, Vonage
