NICE and Cognizant Announce Strategic Partnership Related Articles Google Cloud and Genesys Announce Strategic Partnership Expansion Uniphore and CS Infocomm Announce Strategic Partnership Top 10 Contact Centre Software and Technology RingCentral and Avaya Announce Strategic Partnership © Fantastic Studio - Shutterstock - 1957497346 Filed under - Contact Centre News, NICE, NICE CXone NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading centre complete, integrated cloud platform to accelerate customer adoption of advanced CX solutions such as digital, analytics, and conversational AI. For both companies, this partnership will enable growth opportunities in their respective customer bases. This partnership offers a comprehensive approach to bridge the gap between today’s consumer expectations and organizations’ delivery of extraordinary experiences. It is a step forward in transforming customer and agent experiences with a unified CCaaS suite encompassing omnichannel routing, AI, Analytics, WFO and Digital Self-Service offerings to redefine the way organizations engage and interact with customers. Previous collaboration between Cognizant and NICE has yielded impactful business outcomes, such as dramatically reduced answer and wait times as well as significantly accelerated platform deployments. This strategic partnership will further evolve their collaborative work. Barry Cooper, President, CX Division, NICE, said, “As the CX landscape continues to demand a more consolidated collection of solutions built on a scalable cloud-native AI platform, NICE CXone emerges as a clear leader for digital transformation of the contact centre and beyond. “Teaming with Cognizant to leverage their Contact Centre Advisory and Transformation services will bring more rapid, compelling business outcomes to our joint customers.” Cognizant’s digital customer experience experts draw on strategy and research to link data to design, systems to stories, and insights to outcomes. Cognizant’s experience-led offerings span the entire customer life cycle and drive value across vertical markets. These solutions include customer and employee experience, content, and marketing services and omnichannel solutions. “We are delighted to partner with NICE and integrate their Cloud Native Customer Experience Platform, CXone, AI-powered contact centre software into our offering,” said Robert Vatter, Executive Vice President of Cognizant’s Enterprise Platform Services. “Together with NICE and our decades of expertise in the contact centre market, we are now redefining customer experience by bringing hyper-personalized and intelligent ways for enterprises to engage with their users.” For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 31st Jan 2023 Read more about - Contact Centre News, NICE, NICE CXone Recommended Articles Google Cloud and Genesys Announce Strategic Partnership Expansion Uniphore and CS Infocomm Announce Strategic Partnership Top 10 Contact Centre Software and Technology RingCentral and Avaya Announce Strategic Partnership Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter