NiCE has launched the NiCE AI Specialization Program.
The programme introduces a criteria-based recognition within the NiCE 360 Partner Program, designed to identify partners delivering measurable AI outcomes for enterprise organisations. Six inaugural partners have been named: Accenture, Cirrus, Deloitte, TTEC, and Route101.
The programme is designed to provide a structured benchmark for AI delivery, helping enterprise buyers identify partners with verified capability to deploy AI at scale. NiCE said the framework is based on established industry models and focuses on consistent standards for delivery and performance.
“Enterprises are placing significant investment in AI, and they need partners with deep AI skills and experience that provide advisory consulting and implementation services.
The NiCE AI Specialization Partner Program sets that standard. It recognizes the partners who have proven they can turn NiCE AI into measurable business outcomes, and gives every enterprise a trusted, independently verified way to choose who to build with,” said Dorothy Copeland, Chief Partner Officer, NiCE.
Partners are assessed across three pillars:
- People: certified AI talent, including NiCE Certified AI Engineers (NCAE) at Practitioner level or above, Conversation Designers and AI Delivery Leads.
- Practice: live deployments across the NiCE AI suite, including Cognigy, Autopilot, Copilot, Auto Summary and Proactive AI, across multiple use cases and enterprise-scale projects.
- Performance: independently verified outcomes including AI-attributed annual contract value (ACV), CSAT, net retention and enterprise references.
“The NiCE AI Specialization affirms our commitment to outcomes over promises. Being part of this first cohort reflects the depth of our certified talent and the impact of the deployments we deliver across the full NiCE AI suite,” said Jason Roos, CEO, Cirrus.
“The NiCE AI Specialization recognizes what our clients already experience: a partner that pairs deep NiCE expertise with a relentless focus on outcomes and quality.
Being named in this first cohort validates the dedicated certified talent and proven deployments we bring to every engagement,” said Stephan Schuessler, Partner Technology & Transformation, Deloitte Consulting.
“Being named among the first AI Specialization partners reflects the standard we hold ourselves to on every engagement.
This recognition is built on certified talent, live deployments, and the measurable outcomes our enterprise clients count on,” said Russell Attwood, CEO, Route 101.
“The enterprise market is flooded with AI hype, but technology alone doesn’t solve business challenges. True transformation requires connecting advanced tools with a company’s broader operational and technology ecosystem.
Being recognized as both an inaugural NiCE AI Specialization partner and a Platinum Partner reinforces TTEC Digital’s ability to deliver the deep consulting and end-to-end integration required to make AI work at scale and drive meaningful outcomes,” said Chris Brown, President, TTEC Digital.
NiCE said the AI Specialization Program is the first in a planned series of specialisations under the NiCE 360 Partner Program, with further product and industry-focused categories expected across 2026 and 2027.
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 1st Jul 2026
Read more about - Latest News, NiCE, Route 101
