NICE Recognizes Top EMEA and APAC Innovators Related Articles Nominations Open: Talkdesk CX Innovators Awards 2023 Genesys Recognizes Winners of 18th Annual Customer Innovation Awards Talkdesk Showcase CX Innovators Awards Winners Our Top Use Cases for AI in Customer Service © Ople Witsanu - Shutterstock - 2175760485 Filed under - Contact Centre News, NICE, NICE CXone NICE has announced the winners of its International CX Excellence Awards for 2023. The winning organizations were recognized for responding to the new complex needs of the AI era and delivering outstanding results for the business, customers and agents alike. The seven award winners across six categories were honored at Interactions International 2023, the industry’s premier CX event, highlighting the power of NICE’s innovative solutions including Enlighten, the trusted AI for business, and CXone, the leading cloud-native CCaaS platform, helping brands to deliver next-level experiences. These winners rose above their peers to deliver truly differentiated, next-level digital CX. The International CX Excellence Award winners demonstrated remarkable results. Here are the winners: Digital/AI Innovation Honoring AI adoption for business to respond to the unique needs of the brand, employee and consumer. The winner is Chubb Asia Pacific. Change Agents Acknowledging the remarkably rapid adoption and implementation of digital CX best practices to deliver exceptional CX in healthcare. The winner is DHU Healthcare. Outstanding Cloud Implementation Celebrating the flawless deployment of CXone’s cloud-native CX platform for scalable, digital CX. The winners are Hastings Direct and GXS Bank. Outstanding Customer Experience Recognizing the steps taken to deliver personalized and proactive CX and grow a loyal customer base. The winner is Language Loop. Outstanding Employee Engagement Applauding the use of digital and AI capabilities to empower and coach employees to deliver exceptional CX. The winner is EE. Trailblazer of the Year Showcases an unwavering focus on innovation to deliver exceptional interactions at scale. The winner is HGS. Darren Rushworth, President, NICE International, said, “AI has changed the CX landscape and, as a result, delivering exceptional experiences has grown in importance more than ever. The International CX Excellence Awards winners have demonstrated how to harness our technology to deliver superior experiences while demonstrating tangible results for the business, consumers and agents. We commend this year’s winners for responding to new digital and AI demands, delivering outstanding CX success in their respective industries.” This blog post has been re-published by kind permission of NICE – View the Original Article For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 30th Aug 2023 Read more about - Contact Centre News, NICE, NICE CXone Recommended Articles Nominations Open: Talkdesk CX Innovators Awards 2023 Genesys Recognizes Winners of 18th Annual Customer Innovation Awards Talkdesk Showcase CX Innovators Awards Winners Our Top Use Cases for AI in Customer Service Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter