Talkdesk Announces 2023 CX Innovators Award Winners Related Articles Nominations Open: Talkdesk CX Innovators Awards 2023 Talkdesk Announces CX Innovator Awards 2021 Winners Talkdesk Showcase CX Innovators Awards Winners CallMiner Announces LISTEN Award Winners © OLGA.vector - Shutterstock - 1931818727 Filed under - Contact Centre News, Talkdesk Talkdesk has announced the winners of its fourth annual CX Innovators Awards, which recognize companies who have used a variety of Talkdesk contact centre solutions over the past year to improve outcomes at each stage of the customer journey and deliver best-in-class customer experience (CX). CX Innovators Award winners and honorable mentions were selected by an independent judging panel of CX professionals. This year’s honorees represent a wide range of industries. The winning entries highlight the value of accessible, reliable CX solutions used to speed up agent tasks, enable accurate, precise decisions and answers to customer questions, and make customer experience seamless through automated self-service options. The proof is in a number of achievements, including increased response rates, reduced call handling time, and improved CX evidenced by higher net promoter scores (NPS) and customer satisfaction scores (CSAT), as well as lower operational expenditure (OPEX). Below is the Complete List of 2023 Honorees: CX Innovator Award North America: Patagonia; Honorable Mention: Serta Simmons Bedding EMEA: Pogust Goodhead; Honorable Mention: Quadient AI Innovator Award CAI; Honorable Mention: JK Moving Services CX Business Impact Award LegalShield; Honorable Mention: BCLC CX Digital Transformation Award Home Trust Company; Honorable Mention: WaFd Bank CX Ecosystem Leader Award BCLC CX Revenue Leader Award Republic National Distributing Company; Honorable Mention: Motorola Solutions CX Rookie of the Year Award Worldwide Internet Insurance Services; Honorable Mention: Pogust Goodhead CX Social Impact Award: JK Moving Services CXcellence Award: Ruth Ganss, Customer Service Account Manager, Weissman Among this year’s winners, 80% are using Talkdesk AI contact centre software not only to respond to customers’ needs and wants seamlessly across channels with personalized, intelligent service, but also to predict and prepare for their future needs and wants. These invaluable insights enable companies to really listen to their customers and make them feel more connected-improving customer experiences, reducing costs, and driving operational efficiencies. Supporting Quotes Tiago Paiva, founder and chief operating officer of Talkdesk, commented: “Congratulations to all the winners of the 2023 CX Innovators Awards. It’s exciting to see so many diverse organizations reap the benefits of transforming their contact centres into fast, accurate, and precise customer experience enablers with Talkdesk technology. The fact that customer satisfaction is on the rise for these companies is a huge win given the current economic climate is tough on almost all businesses and keeping customers happy is key to achieving a competitive edge. These winning stories offer important guidance for any company embarking on the CX journey or looking to improve their CX outcomes.” Nate Brown, CX Accelerator founder and a judge in Talkdesk’s 2023 CX Innovators Awards, stated: “When we design exceptional customer experiences, we are making people’s lives better and easier. It’s wonderful that doing the right thing for our customers is also what will grow the business and differentiate us in the marketplace.” This blog post has been re-published by kind permission of Talkdesk – View the Original Article For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Read other posts by Talkdesk Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Talkdesk Published On: 17th Nov 2023 Read more about - Contact Centre News, Talkdesk Recommended Articles Nominations Open: Talkdesk CX Innovators Awards 2023 Talkdesk Announces CX Innovator Awards 2021 Winners Talkdesk Showcase CX Innovators Awards Winners CallMiner Announces LISTEN Award Winners Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter