NICE has been recognised as the Overall Best and awarded Best Innovation in Customer Experience at Enterprise Connect 2025 for its CXone Mpower Orchestrator.
Barry Cooper, President, CX Division, NICE, expressed his excitement for the award: “I’m thrilled that the Best of Enterprise Connect awards has recognized this groundbreaking innovation in AI-driven customer service automation for IT and business leaders.”
This solution offers comprehensive automation for customer service by integrating virtual agents, live agents, and back-office workflows on a unified AI platform.
The Best of Enterprise Connect awards highlight advancements in enterprise communications, with entries assessed for their innovation, technology, and business impact.
CXone Mpower Orchestrator combines AI insights, third-party tools, and enterprise workflows into a cohesive system. It analyses and optimises processes, identifying improvements.
By connecting customer service operations from intent to fulfillment, it enables personalized workflows and forecasts outcomes, providing visibility into potential impacts before changes are applied.
Eric Krapf, General Manager, Enterprise Connect said, “This year, we congratulate NICE on its superior innovation with CXone Mpower Orchestrator.
It is a highly impactful development in customer service automation, and we’re pleased to recognize this innovation with the Overall Best of Enterprise Connect award.”
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About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Find out more about NiCE
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 19th Mar 2025
Read more about - Latest News, NiCE, NiCE CXone
