NICE CXone Receives Future of Work Award Related Articles NICE inContact CXone Provides a Strong ROI CX Excellence Award Winners Stand Out Definition: Contact Centre Jargon and Terminologies NICE CXone Awarded Cloud Computing Product of the Year Award © Audom - Shutterstock - 2411616223 Filed under - Contact Centre News, NICE, NICE CXone NICE has announced that TMC has named NICE CXone Workforce Engagement Management (WEM) as a recipient of the 2023 Future of Work Agent Experience Award. TMC’s first Annual Future of Work Agent Experience Award recognizes and honors companies’ commitment to excellence across all elements of the agent experience, from technology to work-life balance. According to TMC, winning this award for providing a world-class agent experience highlights the unbreakable connection between agent experience and customer experience. The winners recognize that to deliver exceptional customer service, companies must also create exceptional agent experiences. NICE CXone’s workforce engagement management application is the only cloud platform with a complete and advanced set of WEM applications infused with AI capabilities. Addressing the challenges of flexible work environments and, complex customer journeys, NICE’s workforce engagement management solutions place powerful, flexible tools directly in the hands of contact agents. “The work of contact center agents has become more complex. The NICE CXone Workforce Engagement Management solution provides AI-driven insights, automation, and analysis which augments agent performance and creates enhanced customer experiences,” said Barry Cooper, President, CX Division, NICE. “Providing unique ways to address these issues, NICE supports agents as they face growing customer demands. Our innovative use of AI purpose-built for CX in solutions such as Enlighten Copilot promotes efficient work with fewer repetitive tasks and faster access to knowledge for contact center employees.” “I am honored to recognize NICE with a Future of Work Agent Experience Award for its commitment to enhancing the agent experience by delivering AI-infused, automated solutions that simplify the complicated tasks that agents face in their demanding roles,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, NICE CXone has proven to be among the best solutions across the diverse range of FoW offerings.” This blog post has been re-published by kind permission of NICE CXone – View the Original Article For more information about NICE CXone - visit the NICE CXone Website About NICE CXone NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Read other posts by NICE CXone Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE CXone Published On: 3rd Apr 2024 - Last modified: 10th Apr 2024 Read more about - Contact Centre News, NICE, NICE CXone Recommended Articles NICE inContact CXone Provides a Strong ROI CX Excellence Award Winners Stand Out Contact Centre Jargon and Terminologies NICE CXone Awarded Cloud Computing Product of the Year Award Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter