Odigo Joins Pega Partners Programme and Adds New Solution

Odigo has announced that it has joined the Pega Partners programme.

The Pega Partners programme extends customers’ investments with Pega solutions with out-of-the-box solutions that are readily available to accelerate their time to market.

Odigo’s Contact Centre as a Service (CCaaS) solutions facilitate communication between large organizations and individuals using a global omnichannel management platform.

With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital.

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Pega’s low-code platform for AI-powered decision-making and workflow automation helps the world’s leading organizations optimize every customer interaction on any channel and maximize customer value.

Odigo telephony features integrate with Pega Customer ServiceTM to empower agents and deliver value by managing every customer relationship while maintaining a commitment to low business complexity.

They provide open computer telephony integration (CTI) and worldwide telco coverage directly into the Pega Platform TM to boost contact centres’ CRM functionalities.

This partnership will help large organizations that prioritize accuracy and efficiency meet their business goals.

By leveraging the robust capabilities of Odigo TM and the Pega PlatformTM, organizations will benefit from the ability to create even more value and achieve new ROI within their contact centres.

“As a Contact Centre as a Service (CCaaS) solution provider, Odigo is committed to scalability and openness, and we are proud to be the first CCaaS vendor joining the Pega Partner programme,” states Thibaud Pietri, Chief Product Officer at Odigo.

“As customers’ expectations continue to increase, organizations need the tools to be able to engage with them in the right way during every interaction.

“Independent software vendors like Odigo are critical parts of our ecosystem as they extend the value of Pega and help clients achieve these customer engagement goals,” said Jason Masciarelli, VP, New Channels & Pega Ventures, Pega.

“Combining Pega’s powerful customer engagement solutions with Odigo’s 35 years of voice technology experience will help businesses significantly enrich their customers’ experience.”

For more information about Odigo - visit the Odigo Website

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.