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Ofcom Survey on Answer Machine Detection

Published On: 20th Mar 2013 10:12 - Modified: 12th Aug 2025

Take part in a survey as part of a study on behalf of Ofcom on Answer Machine Detection Technology.

The study is conducted by Mott MacDonald on behalf of Ofcom as part of a wider Ofcom programme of work to address silent and/or nuisance calls. The work is to help inform future Ofcom thinking and regulation in this area.

The purpose of this survey is to gather the views of stakeholders around the use of Answer Machine Detection (AMD) technology on the benefits but also any issues and concerns.

We are most grateful for any input you can provide to this study which we hope you will agree has important implications for the contact centre industry in the UK.

www.surveymonkey.com/s/Survey_on_AMD

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Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Ofcom Survey on Answer Machine Detection

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