Articles - Outbound

Outbound activity plays a vital role in customer contact, from telesales and renewals to service updates and research calls. This hub of expert insights, case studies, and best practices explains how to plan, manage, and measure outbound campaigns that get results. Discover guidance on scripting, targeting, and call pacing, as well as tips for motivating teams and maintaining compliance. You’ll also find examples of how modern outbound technology and data tools can help you connect more effectively with customers while protecting reputation and trust.

A large amount of SMS messages on smartphone
Are You Harnessing the Power of Outbound SMS?
chess strategy set
How to Nail Your Outbound Strategy
What to Look for When Buying a Dialler
Video Image: How Can You Stay Compliant With Outbound Dialling?
Two Ways to Stay Compliant with Outbound Dialling
Call and Contact Centre Questions: Regulations On Outbound Calling Times
Regulations On Outbound Calling Times
Calling concept with person in headset
Industry Standards for Calling Times
Young customer support executive working in modern office.
Handling Sales Objections Over The Telephone
Person on a sales call
The Right Words and Phrases to Use on a Sales Call
GDPR and Outbound Dialling – Make Sure You Don’t Get Fired!
21 Top Tips for Appointment Setting
phone keypad
What is an Outbound Dialling Campaign?
Make telesales people More Productive
25 Tips to Make Your Telesales People More Productive
cup phone
What is an Outbound Call Centre?
annoyed caller
What is a Nuisance Call?
An Introduction to… Using Outbound Text Messages for Customer Service
The UK Do Not Call List – An Industry Guide
FAQs – Are You Staying on the Right Side of the Law?
The Hidden Gems of Call Routing Software
The Hidden Gems of Outbound Dialling Technology
10 Ways YOU Can Save the Reputation of the Contact Centre
Are You Making These Classic Outbound Dialling Mistakes?
The Best Way to Stop Nuisance Calls
How NOT to Sell
Trade Secrets: Getting the Best out of Your Outbound Dialler