Recorded Webinar: How To Turn Around A Poor Customer Experience Related Articles How to Improve the Emotive Customer Experience Using Scorecard Data Recorded Webinar: How to Turn Agents Into Super Agents Recorded Webinar: Making Customer Journey Mapping Easier How to Measure Emotive Customer Experience 824 Filed under - Recorded Call Centre and Customer Experience Webinars, Martin Hill-Wilson, Vonage Emotive customer experiences are costing companies a lot of money. They cause all sorts of problems and lead to customers to switching suppliers. In this webinar we look at how to turn around a poor customer experience and improve the level of customer service that we provide to our customers. We also look at how to build the business case to improve customer service. Topics Discussed Emotive customer service The cost of poor customer service The latest research on customer experiences The types of experiences that drive customers away What businesses can do to keep customers from leaving The impact that providing more positive service experiences has on customer relationships The role of technology Top tips from the audience Panellists Martin Hill-Wilson Brainfood Extra Chris Haggis NewVoiceMedia Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 13th Mar 2018 - Last modified: 18th Mar 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Martin Hill-Wilson, Vonage Recommended Articles How to Improve the Emotive Customer Experience Using Scorecard Data Recorded Webinar: How to Turn Agents Into Super Agents Recorded Webinar: Making Customer Journey Mapping Easier How to Measure Emotive Customer Experience Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter