Recorded Webinar: How To Turn Around A Poor Customer Experience

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Agenda

• Introductions – Rachael Boynton, Call Centre Helper
• Martin Hill-Wilson, Brainfood Extra and Chris Haggis, NewVoiceMedia

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Topics to be discussed

• The cost of poor customer service
• The latest research on customer experiences
• The types of experiences that drive customers away
• What businesses can do to keep customers from leaving
• The impact that providing more positive service experiences has on customer relationships
• The role of technology
• Top tips from the audience
• Winning tip – “Understand the emotion behind the query/request or complaint then customise your resolution to the customer based on this” thanks to Abigail4

Original Webinar date: During our Online Conference – March 2018

This webinar was brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

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