Recorded Webinar: How To Turn Around A Poor Customer Experience

Poor customer experiences are costing companies a lot of money. They cause all sorts of problems and lead to customers to switching suppliers.

In this webinar we look at how to turn around a poor customer experience and improve the level of customer service that we provide to our customers. We also look at how to build the business case to improve customer service.


  • Introductions – Rachael Boynton, Call Centre Helper
  • Martin Hill-Wilson, Brainfood Extra and Chris Haggis, NewVoiceMedia
Webinar Slides: How To Turn Around A Poor Customer Experience by Martin Hill Wilson and Chris Haggis

Click here to view the slides

Topics to be discussed

  • The cost of poor customer service
  • The latest research on customer experiences
  • The types of experiences that drive customers away
  • What businesses can do to keep customers from leaving
  • The impact that providing more positive service experiences has on customer relationships
  • The role of technology
  • Top tips from the audience
  • Winning tip – “Understand the emotion behind the query/request or complaint then customise your resolution to the customer based on this” thanks to Abigail4

Original Webinar date: During our Online Conference – March 2018

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.