Recorded Webinar: How To Turn Around A Poor Customer Experience

Poor customer experiences are costing companies a lot of money. They cause all sorts of problems and lead to customers to switching suppliers.

In this webinar we look at how to turn around a poor customer experience and improve the level of customer service that we provide to our customers. We also look at how to build the business case to improve customer service.

Agenda

• Introductions – Rachael Boynton, Call Centre Helper
• Martin Hill-Wilson, Brainfood Extra and Chris Haggis, NewVoiceMedia

Click here to view the slides

Topics to be discussed

• The cost of poor customer service
• The latest research on customer experiences
• The types of experiences that drive customers away
• What businesses can do to keep customers from leaving
• The impact that providing more positive service experiences has on customer relationships
• The role of technology
• Top tips from the audience
• Winning tip – “Understand the emotion behind the query/request or complaint then customise your resolution to the customer based on this” thanks to Abigail4

Original Webinar date: During our Online Conference – March 2018