Recorded Webinar: How To Turn Around A Poor Customer Experience

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Filed under - Recorded Webinars, NewVoiceMedia

Poor customer experiences are costing companies a lot of money. They cause all sorts of problems and lead to customers to switching suppliers.

In this webinar we look at how to turn around a poor customer experience and improve the level of customer service that we provide to our customers. We also look at how to build the business case to improve customer service.

Click here to view the replay

Agenda

Introductions – Rachael Boynton, Call Centre Helper
Martin Hill-Wilson, Brainfood Extra and Chris Haggis, NewVoiceMedia

Click here to view the slides

Topics to be discussed

The cost of poor customer service
The latest research on customer experiences
The types of experiences that drive customers away
What businesses can do to keep customers from leaving
The impact that providing more positive service experiences has on customer relationships
The role of technology
Top tips from the audience
Winning tip – “Understand the emotion behind the query/request or complaint then customise your resolution to the customer based on this” thanks to Abigail4