Topics discussed • Understanding why some advisors perform better • Cloning best practice • Exceeding customer expectations • Developing good listening skills • Building rapport • The right tools for the advisor desktop • Pivoting between channels • Knowledge Management • Top tips from the audience
Sponsored by LiveOps. This webinar is held at 1.00pm UK time, 2pm in Paris and South Africa and 8am in New York.
Topics Discussed
- Understanding why some advisors perform better
- Cloning best practice
- Exceeding customer expectations
- Developing good listening skills
- Building rapport
- The right tools for the advisor desktop
- Pivoting between channels
- Knowledge Management
- Top tips from the audience
Panellists

Dougie Cameron
Addzest Consulting

Richard Pinnington
Liveops

Jonty Pearce
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Serenova