Opinion Piece: CRM has evolved 104 Filed under - Archived Content, Rostrvm In this Opinion Piece, Ken Reid looks at the ways that CRM has evolved in the contact centre and asks if a new technique called Contact Point Management may not be more appropriate. Opinion Piece: written by Ken Reid of Rostrvm Author: Jo Robinson Published On: 2nd Feb 2014 - Last modified: 20th Mar 2017 Read more about - Archived Content, Rostrvm Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter