Articles about Rostrvm

A photo of a cloud technology

646

What to Look for When Buying a Cloud Communications System

A photo of a robot representing a chatbot

874

Chatbots: How Your Business SHOULD Be Using Them – With Examples

A picture of tools in a wallpaper style

2,303

20 Customer Experience Management Tools and How They Can Help

A picture of agents working remotely

113

IMImobile Helps Contact Centres With Remote Working

A photo of some looking through a "hand telescope"

896

What to Look for When Buying an IVR

2,367

30 Customer Experience Trends to Watch Out For

A photo of someone holding binoculars infront of their face

1,187

What to Look for When Buying an ACD System

1,839

15 Essential Strategies to Reduce Staff Turnover

A picture of 2020 balloons

2,909

20 Contact Centre Predictions for 2020

A photo of an hourglass on a yellow background

302

7 Safe Ways to Reduce Wait Times and Abandoned Calls

A man stands on a rock with his hands punched in the air

106

How Outbound Call Centres Achieve Win:Win

306

6 Steps to Refresh Your IVR System

A photo of a graph with labels saying "cost" and "benefit"

5,104

22 Contact Centre Cost Saving Ideas

A photo of a kite flying on a clear day

57

Using a Cloud Contact Centre for Clearing and Beyond

1,278

15 Practical Techniques to Improve Your Voice of the Customer Program

A picture of a tetris puzzle

463

8 Advantages of Integrating Contact Centre Software With Your CRM

A picture of a a do and don't sign

2,377

The Do’s and Don’ts of Digital Self-Service

Smiley face wood cube on white background.

3,686

What Is Customer Experience Management?

The word objectives written in multicolours

24,831

20 Contact Centre Objectives

A trail of lit up dust

4,121

18 Ways to Improve the Effectiveness of Your Digital Customer Service

7,425

23 Contact Centre Predictions for 2019

135

Inbound Contact – How to Avoid the ‘Halloween Horrors’

2,001

How Can I Make My Contact Centre Customer-Centric?

2,859

16 Things Your Contact Centre Might Be Getting Wrong