Articles - Rostrvm

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703

What to Look for When Buying a Cloud Communications System

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965

Chatbots: How Your Business SHOULD Be Using Them – With Examples

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2,770

20 Customer Experience Management Tools and How They Can Help

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123

IMImobile Helps Contact Centres With Remote Working

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1,122

What to Look for When Buying an IVR

2,788

30 Customer Experience Trends to Watch Out For

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1,496

What to Look for When Buying an ACD System

2,033

15 Essential Strategies to Reduce Staff Turnover

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3,075

20 Contact Centre Predictions for 2020

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340

7 Safe Ways to Reduce Wait Times and Abandoned Calls

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195

How Outbound Call Centres Achieve Win:Win

357

6 Steps to Refresh Your IVR System

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5,738

22 Contact Centre Cost Saving Ideas

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78

Using a Cloud Contact Centre for Clearing and Beyond

1,415

15 Practical Techniques to Improve Your Voice of the Customer Program

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519

8 Advantages of Integrating Contact Centre Software With Your CRM

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2,614

The Do’s and Don’ts of Digital Self-Service

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3,956

What Is Customer Experience Management?

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30,245

20 Contact Centre Objectives

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4,551

18 Ways to Improve the Effectiveness of Your Digital Customer Service

7,938

23 Contact Centre Predictions for 2019

153

Inbound Contact – How to Avoid the ‘Halloween Horrors’

2,131

How Can I Make My Contact Centre Customer-Centric?

3,176

16 Things Your Contact Centre Might Be Getting Wrong