Articles - Rostrvm

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837

What to Look for When Buying a Cloud Communications System

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1,080

Chatbots: How Your Business SHOULD Be Using Them – With Examples

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3,158

20 Customer Experience Management Tools and How They Can Help

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146

IMImobile Helps Contact Centres With Remote Working

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1,263

What to Look for When Buying an IVR

3,026

30 Customer Experience Trends to Watch Out For

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1,829

What to Look for When Buying an ACD System

2,149

15 Essential Strategies to Reduce Staff Turnover

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3,173

20 Contact Centre Predictions for 2020

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385

7 Safe Ways to Reduce Wait Times and Abandoned Calls

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224

How Outbound Call Centres Achieve Win:Win

412

6 Steps to Refresh Your IVR System

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6,217

22 Contact Centre Cost Saving Ideas

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110

Using a Cloud Contact Centre for Clearing and Beyond

1,534

15 Practical Techniques to Improve Your Voice of the Customer Program

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580

8 Advantages of Integrating Contact Centre Software With Your CRM

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2,869

The Do’s and Don’ts of Digital Self-Service

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4,249

What Is Customer Experience Management?

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34,033

20 Contact Centre Objectives

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4,829

18 Ways to Improve the Effectiveness of Your Digital Customer Service

8,413

23 Contact Centre Predictions for 2019

184

Inbound Contact – How to Avoid the ‘Halloween Horrors’

2,288

How Can I Make My Contact Centre Customer-Centric?

3,343

16 Things Your Contact Centre Might Be Getting Wrong