The Leading Contact Centre Magazine

Articles about Rostrvm

A picture of agents working remotely

IMImobile Helps Contact Centres With Remote Working

73

Read more...

A photo of some looking through a "hand telescope"

What to Look for When Buying an IVR

539

Read more...

30 Customer Experience Trends to Watch Out For

1,054

Read more...

A photo of someone holding binoculars infront of their face

What to Look for When Buying an ACD System

581

Read more...

15 Essential Strategies to Reduce Staff Turnover

1,246

Read more...

A picture of 2020 balloons

20 Contact Centre Predictions for 2020

2,430

Read more...

A photo of an hourglass on a yellow background

7 Safe Ways to Reduce Wait Times and Abandoned Calls

219

Read more...

A man stands on a rock with his hands punched in the air

How Outbound Call Centres Achieve Win:Win

62

Read more...

6 Steps to Refresh Your IVR System

173

Read more...

A photo of a graph with labels saying "cost" and "benefit"

22 Contact Centre Cost Saving Ideas

2,577

Read more...

A photo of a kite flying on a clear day

Using a Cloud Contact Centre for Clearing and Beyond

Read more...

15 Practical Techniques to Improve Your Voice of the Customer Program

912

Read more...

A picture of a tetris puzzle

8 Advantages of Integrating Contact Centre Software With Your CRM

207

Read more...

A picture of a a do and don't sign

The Do’s and Don’ts of Digital Self-Service

1,484

Read more...

Smiley face wood cube on white background.

What Is Customer Experience Management?

2,566

Read more...

The word objectives written in multicolours

20 Contact Centre Objectives

8,369

Read more...

A trail of lit up dust

18 Ways to Improve the Effectiveness of Your Digital Customer Service

2,343

Read more...

23 Contact Centre Predictions for 2019

6,329

Read more...

Inbound Contact – How to Avoid the ‘Halloween Horrors’

87

Read more...

How Can I Make My Contact Centre Customer-Centric?

1,364

Read more...