Performance Matters: The NICE Guide to Performance Management in the Contact Centre

Performance management can align an entire firm, from frontline employees to executives, around a central mission and goal.

This white paper shares contact centre best practices – to replace outdated performance metrics, segment employees, implement gamification, and optimise employee engagement.

White Paper written by: NICE Systems

Published On: 15th Aug 2017 - Last modified: 3rd Jan 2020
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