Performance Matters: The NICE Guide to Performance Management in the Contact Centre 298 Filed under - Archived Content, NICE Performance management can align an entire firm, from frontline employees to executives, around a central mission and goal. This white paper shares contact centre best practices – to replace outdated performance metrics, segment employees, implement gamification, and optimise employee engagement. White Paper written by: NICE Systems Author: Rachael Trickey Published On: 15th Aug 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter