The demands of customers on businesses this past year have grown considerably. Contact centres have focused across a range of digital channels to keep up. Check out how Playvox Workforce Management helps you solve scheduling complexity in an elegant way.
The Playvox team presented a session on Optimizing the Service Heart of Modern Business at the Society of Workforce Planning Professionals annual conference. Attendees learned about industry trends and hot topics from WFM experts.
Watch the SWPP session and learn:
- how the pandemic has changed the contact centre channel mix
- how to manage channel preference and volume
- what workforce changes foretell for staffing, scheduling, and workforce optimization
- how Playvox WFM optimizes the service heart of modern businesses with its digital-first, cloud-native, and culture forward WEM solution
To watch the webinar replay click here.
For more information about Playvox - visit the Playvox WebsiteAbout Playvox
Playvox is a cloud-native, digital-first workforce and quality management solution that lets you navigate the growing complexity inherent in planning, forecasting, and scheduling – with an AI-driven solution. Read other posts by Playvox
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.
