Playvox WFM: Optimizing the Service Heart of Modern Business – Webinar Replay


A picture of a laptop with webinar recording on screen

17
Filed under - Contact Centre News,

The demands of customers on businesses this past year have grown considerably. Contact centres have focused across a range of digital channels to keep up. Check out how Playvox Workforce Management helps you solve scheduling complexity in an elegant way.

The Playvox team presented a session on Optimizing the Service Heart of Modern Business at the Society of Workforce Planning Professionals annual conference. Attendees learned about industry trends and hot topics from WFM experts.

Watch the SWPP session and learn:

  • how the pandemic has changed the contact centre channel mix
  • how to manage channel preference and volume
  • what workforce changes foretell for staffing, scheduling, and workforce optimization
  • how Playvox WFM optimizes the service heart of modern businesses with its digital-first, cloud-native, and culture forward WEM solution

To watch the webinar replay click here.

To find out more about Playvox, visit their website.

Published On: 29th Jun 2021
Read more about - Contact Centre News,


Recommended Articles

A picture of chess pawns on arrows
50 Expert Tips to Improve Contact Centre WFM
A picture of a hand moving blocks with people on them
50 MORE Expert Tips to Improve Contact Centre WFM
Work schedule business organization planning concept
3 Tips for Optimizing Your Contact Centre Schedule
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.