Playvox WFM: Optimizing the Service Heart of Modern Business – Webinar Replay Related Articles 50 Expert Tips to Improve Contact Centre WFM The Top Workforce Management WFM Solutions for 2023 50 MORE Expert Tips to Improve Contact Centre WFM 3 Tips for Optimizing Your Contact Centre Schedule © Song_about_summer-Adobe Stock-312736223 Filed under - Contact Centre News, Playvox The demands of customers on businesses this past year have grown considerably. Contact centres have focused across a range of digital channels to keep up. Check out how Playvox Workforce Management helps you solve scheduling complexity in an elegant way. The Playvox team presented a session on Optimizing the Service Heart of Modern Business at the Society of Workforce Planning Professionals annual conference. Attendees learned about industry trends and hot topics from WFM experts. Watch the SWPP session and learn: how the pandemic has changed the contact centre channel mix how to manage channel preference and volume what workforce changes foretell for staffing, scheduling, and workforce optimization how Playvox WFM optimizes the service heart of modern businesses with its digital-first, cloud-native, and culture forward WEM solution To watch the webinar replay click here. Author: Robyn Coppell Published On: 29th Jun 2021 Read more about - Contact Centre News, Playvox Recommended Articles 50 Expert Tips to Improve Contact Centre WFM The Top Workforce Management WFM Solutions for 2023 50 MORE Expert Tips to Improve Contact Centre WFM 3 Tips for Optimizing Your Contact Centre Schedule Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter