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About Us
Articles about Playvox
Next
277
Playvox Introduces Customer AI with the Acquisition of Prodsight
221
Guide to Managing Millennials in the Workplace
302
How to Enhance Agent Experience in Your Hybrid Contact Centre
380
New Year, Next Webinars in the Series
416
18 Goodwill Gestures to Build Better Employee Relationships
9 Ways a Collaborative Culture Benefits Your Contact Centre
7 Ways to Manage Contact Centre Agent Staffing Shortages
5 Shopping Trends and What They Mean to Your Contact Centre
2,828
Contact Centre Predictions for 2022
6 Tips for Coaching Remote Contact Centre Agents
342
How to Calculate Schedule Inefficiency
1,210
The Biggest Problems Facing Contact Centres Today
88
What Not to Miss at Call & Contact Centre Expo 2021
378
Recorded Webinar: Innovative Best Practices for First Contact Resolution
79
4 Tips for Managing a Multi-Generational Contact Centre
Turning Raw Data From Your QA Scorecard Metrics Into Gold
643
The Future of Customer Communication
72
How Gamification Can Help Call Centres Operate More Efficiently
Spreadsheets Are the New Dial-Up
50
7 Ways to Drive Cultural Change That Boosts Agent Morale
How Do Managers Manage in Remote Working Environments?
144
Three Ways AI Improves Your Contact Centre
1,097
23 Key Processes Call Centre Automation Can Simplify
739
The Dos and Don’ts of Automated Assistants in the Contact Centre
Latest Reports
Report
eBook: Improving the Agent Experience with a Hybrid Workforce
Report
eBook: How to Manage and Motivate Millennials in the Contact Center
Report
eBook: How to Implement Cross-Selling and Upselling in Your Contact Center
Report
eBook: How to Successfully Manage a Hybrid Contact Center Workforce
Report
eBook: Bringing a Hybrid Contact Center Workforce to Life
Report
eBook: 5 Elements of a Successful Agent Optimization Strategy
Report
White Paper: Using Workforce Engagement Management to Improve Agent Engagement
Report
eBook: 22 Customer Service Interview Questions
Report
eBook: Cross-Selling and Upselling in the Contact Center Industry
Report
eBook: Ensuring Your Agents Are Fully Operational Working from Home
Report
White Paper: How to Effectively Manage a Hybrid Work Environment
Report
eBook: 9 Contact Center Metrics Essential for Success
Report
White Paper: Decision Framework
Report
White Paper: Using WEM to Improve Agent Engagement
Report
White Paper: 4 Key Contact Center Trends for the Post-Pandemic World
Report
eBook: How to Scale Your Customer Service Program for Maximum Efficiency
Report
White Paper: How to Build a Successful Omnichannel QA Program
Report
eBook: QA Manager Blueprint for Success: A Strategic QA Framework
Next
Editors Pick
The Best Ways to Start and End a Customer Conversation
Call Centre Helper Releases Survey Research
Productivity Hack – A 4-Day Working Week
15 TED Questions for Customer Service – With Examples
Upcoming Webinars
Webinar: How to Transform CX
Thu 03 Feb 2022
Webinar: How to Build Flexibility into Call Centre Schedules
Thu 10 Feb 2022
Latest Resources
eBook: Customer Engagement Burnout
eBook: Automation & AI That Unites All Your People
Upcoming Events
The Future of Customer Service: What Retailers Should Prepare for in 2022 – Webinar
Wed 02 Feb 2022
The Top Trends in KM for 2022 – Webinar
Tue 08 Feb 2022
Latest Insights
Embedded Finance: A Business Opportunity and CX Challenge
Let’s Maintain the Momentum
