Archived Content

Most Contact Centres Respond to Customer Service Issues on Social Media

Do-you-intervene-in-customer-service-issues-on-social-media

Published On: 22nd Nov 2012 15:24 - Modified: 23rd Sep 2019

According to our poll, 61% of contact centres intervene when issues/complaints are raised on a social media platform.
Poll – Do you intervene in customer service issues on social media? – answers

Yes – 61%
No – 37%
Don’t know – 2%

Source: Call Centre Helper webinar: Improving Customer Service on Social media Sample size – 108 Date: June 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn