According to our poll, 61% of contact centres intervene when issues/complaints are raised on a social media platform.
Poll – Do you intervene in customer service issues on social media? – answers
Yes – 61%
No – 37%
Don’t know – 2%
Source: Call Centre Helper webinar: Improving Customer Service on Social media Sample size – 108 Date: June 2012
Author: Jo Robinson
Published On: 22nd Nov 2012 - Last modified: 23rd Sep 2019
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