According to our poll, 7% of UK contact centre professionals were not made aware of the need to change support numbers from 0844 to 0845.
However, the percentage could have been even higher as 32% of the participants in our survey worked in contact centres that were outside of the UK.
Poll – “Do you use 0844 / 0845 for support numbers?” – answers
We don’t use 0844 or 0845 numbers 30%
We have already changed from 0844 or 0845 numbers 13%
We still use 0844 or 0845 numbers 27%
Did not know that we had to change 7%
Not applicable (e.g. outside the UK) 32%
Source: Call Centre Helper webinar: ALL NEW 30 Contact Centre Tips Sample size – 198 Date: May 2014
Author: Jo Robinson
Published On: 1st Aug 2014 - Last modified: 18th Sep 2019
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