7% of Industry Professionals Were Not Aware That They Had to Change Support Numbers 405 Filed under - Archived Content According to our poll, 7% of UK contact centre professionals were not made aware of the need to change support numbers from 0844 to 0845. However, the percentage could have been even higher as 32% of the participants in our survey worked in contact centres that were outside of the UK. Poll – “Do you use 0844 / 0845 for support numbers?” – answers We don’t use 0844 or 0845 numbers 30% We have already changed from 0844 or 0845 numbers 13% We still use 0844 or 0845 numbers 27% Did not know that we had to change 7% Not applicable (e.g. outside the UK) 32% Source: Call Centre Helper webinar: ALL NEW 30 Contact Centre Tips Sample size – 198 Date: May 2014 Author: Jo Robinson Published On: 1st Aug 2014 - Last modified: 18th Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter