7% of Industry Professionals Were Not Aware That They Had to Change Support Numbers

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Filed under - Archived Content

According to our poll, 7% of UK contact centre professionals were not made aware of the need to change support numbers from 0844 to 0845.

However, the percentage could have been even higher as 32% of the participants in our survey worked in contact centres that were outside of the UK.

Poll – “Do you use 0844 / 0845 for support numbers?” – answers

We don’t use 0844 or 0845 numbers    30%
We have already changed from 0844 or 0845 numbers    13%
We still use 0844 or 0845 numbers    27%
Did not know that we had to change    7%
Not applicable (e.g. outside the UK)    32%

Source: Call Centre Helper webinar: ALL NEW 30 Contact Centre Tips     Sample size – 198     Date: May 2014

Author: Jo Robinson

Published On: 1st Aug 2014 - Last modified: 18th Sep 2019
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