Only 3% of Agents Would Categorise Their Quality Scoreing System as Poor 473 Filed under - Archived Content, Polls Only a very small proportion of contact centre agents would rate their quality scoring system as poor or below average. Poll – “How would your agents rate your quality scoring system?” – answers Excellent and consistent – 10% Above Average – 31% Average – 48% Below Average – 8% Poor and inconsistent – 3% Source: Call Centre Helper webinar: Best Practices in Call Quality Monitoring Sample size – 249 Date: April 2015 Author: Megan Jones Published On: 12th Aug 2015 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter