Call Quality Monitoring is a great way to improve the customer experience and to ensure consistent service. But it can be notoriously difficult to get right and to get employees to buy in to.
In this webinar we look at best practices to improve call quality monitoring.
Topics Discussed
Panellists
Carolyn Blunt
Ember Real Results
Tom Bukht
Business Systems
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems
