Call Quality Monitoring is a great way to improve the customer experience and to ensure consistent service. But it can be notoriously difficult to get right and to get employees to buy in to.
In this webinar we look at best practices to improve call quality monitoring.
The latest thinking in Call Quality Monitoring
Coaching and Training
Cloning Best Practice
The best number of calls to monitor and evaluate
Improving quality of Emails, Webchat and Social Media
Using technology to improve Quality Monitoring
Top tips from the audience
Ember Real Results
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems