Call Quality Monitoring is a great way to improve the customer experience and to ensure consistent service. But it can be notoriously difficult to get right and to get employees to buy in to.
In this webinar we look at best practices to improve call quality monitoring.
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems
Author: Megan Jones
Published On: 22nd Apr 2015 - Last modified: 13th Jan 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Business Systems, Call Quality, Carolyn Blunt, Quality
