Less Than One in Every Five Contact Centres Have “Highly Engaged” Agents


According to our poll, just 17% contact centre managers consider their agents to be highly engaged at work.

However, an additional 48% believed that their agents were engaged to some extent.

Poll – On a scale of 1 to 5 – How engaged are your agents? – answers

  • Very Disengaged – 1%
  • Slightly Disengaged – 12%
  • Neutral – 22%
  • Somewhat Engaged – 48%
  • Highly Engaged – 17%

Source: Call Centre Helper Webinar: 10 Clever Ways to Improve Call Centre Performance     Sample size – 173     Date: March 2015

Published On: 22nd Jul 2015 - Last modified: 23rd Sep 2019
Read more about - Archived Content


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.