According to our poll, just 17% contact centre managers consider their agents to be highly engaged at work.
However, an additional 48% believed that their agents were engaged to some extent.
Poll – On a scale of 1 to 5 – How engaged are your agents? – answers
- Very Disengaged – 1%
- Slightly Disengaged – 12%
- Neutral – 22%
- Somewhat Engaged – 48%
- Highly Engaged – 17%
Source: Call Centre Helper Webinar: 10 Clever Ways to Improve Call Centre Performance Sample size – 173 Date: March 2015
Author: Megan Jones
Published On: 22nd Jul 2015 - Last modified: 23rd Sep 2019
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