Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance

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In this webinar we look at 10 ways in which contact centre performance can be improved.

Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance.

Thursday 26th March 2015

Panellists
• Paul White – mplsystems
• Nick Drake-Knight – NDK Group
• Jonty Pearce – Call Centre Helper

Topics discussed
• Customer service excellence
• Designing a high performance culture
• Motivating contact centre employees
• Coaching tips to improve performance
• Bringing in behavioural changes
• Removing blockages from the agent desktop
• How technology can improve performance
• Top tips from the audience

Sponsored by mplsystems.

This webinar is held at:

• 2pm in Paris
• 3pm in South Africa
• 9am in New York

Topics Discussed

  • Customer service excellence
  • Designing a high performance culture
  • Motivating contact centre employees
  • Coaching tips to improve performance
  • Bringing in behavioural changes
  • Removing blockages from the agent desktop
  • How technology can improve performance
  • Top tips from the audience
  • Panellists

    Nick Drake-Knight - Headshot
    Nick Drake-Knight
    NDK Group

    Paul White - Headshot
    Paul White
    mplsystems

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 25th Mar 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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