Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance

In this webinar we look at 10 ways in which contact centre performance can be improved. Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance. Thursday 26th March 2015

Panellists • Paul White – mplsystems • Nick Drake-Knight - NDK Group • Jonty Pearce – Call Centre Helper

Topics discussed • Customer service excellence • Designing a high performance culture • Motivating contact centre employees • Coaching tips to improve performance • Bringing in behavioural changes • Removing blockages from the agent desktop • How technology can improve performance • Top tips from the audience

Sponsored by mplsystems. This webinar is held at: • • 2pm in Paris • 3pm in South Africa • 9am in New York