Panellists • Paul White – mplsystems • Nick Drake-Knight - NDK Group • Jonty Pearce – Call Centre Helper
Topics discussed • Customer service excellence • Designing a high performance culture • Motivating contact centre employees • Coaching tips to improve performance • Bringing in behavioural changes • Removing blockages from the agent desktop • How technology can improve performance • Top tips from the audience
Sponsored by mplsystems. This webinar is held at: • • 2pm in Paris • 3pm in South Africa • 9am in New York
Topics Discussed
Panellists

Nick Drake-Knight
NDK Group

Paul White
mplsystems

Jonty Pearce
Call Centre Helper
