Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance

In this webinar we look at 10 ways in which contact centre performance can be improved. Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance. Thursday 26th March 2015

Panellists • Paul White – mplsystems • Nick Drake-Knight - NDK Group • Jonty Pearce – Call Centre Helper

Topics discussed • Customer service excellence • Designing a high performance culture • Motivating contact centre employees • Coaching tips to improve performance • Bringing in behavioural changes • Removing blockages from the agent desktop • How technology can improve performance • Top tips from the audience

Sponsored by mplsystems. This webinar is held at: • • 2pm in Paris • 3pm in South Africa • 9am in New York

Topics Discussed

Customer service excellence

Designing a high performance culture

Motivating contact centre employees

Coaching tips to improve performance

Bringing in behavioural changes

Removing blockages from the agent desktop

How technology can improve performance

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by IFS