Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance


In this webinar we look at 10 ways in which contact centre performance can be improved. Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance. Thursday 26th March 2015

Panellists • Paul White – mplsystems • Nick Drake-Knight - NDK Group • Jonty Pearce – Call Centre Helper

Topics discussed
• Customer service excellence • Designing a high performance culture • Motivating contact centre employees • Coaching tips to improve performance • Bringing in behavioural changes • Removing blockages from the agent desktop • How technology can improve performance • Top tips from the audience

Sponsored by mplsystems. This webinar is held at: • • 2pm in Paris • 3pm in South Africa • 9am in New York

Topics Discussed

  • Customer service excellence
  • Designing a high performance culture
  • Motivating contact centre employees
  • Coaching tips to improve performance
  • Bringing in behavioural changes
  • Removing blockages from the agent desktop
  • How technology can improve performance
  • Top tips from the audience
  • Panellists

    Nick Drake-Knight- Headshot
    Nick Drake-Knight
    NDK Group
    Paul White- Headshot
    Paul White
    mplsystems
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by IFS


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