Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

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According to our poll, only the minority of contact centres allow agents to hang up on angry customers almost immediately.

Poll – Do you allow your agents to hang up on angry customers? – answers

Source: Call Centre Helper Website Poll – Sample size – 729 Date: Oct 2015

Author: Megan Jones

Published On: 23rd Mar 2016 - Last modified: 18th Feb 2020
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