Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

According to our poll, only the minority of contact centres allow agents to hang up on angry customers almost immediately.

Poll – Do you allow your agents to hang up on angry customers? – answers

• Yes, but they have to try to reason with the customer first – 34%
• No, angry customers are passed through to a supervisor – 38%
• No, they have to wait for the customer to hang up – 22%
• Yes, almost immediately if the customer is being unreasonable – 6%

Source: Call Centre Helper Website Poll – Sample size – 729 Date: Oct 2015