10-24% of Contact Volumes is Generally Made Up From Repeat Contacts Related Articles The Difference Between Measuring Repeat Contacts and First Contact Resolution 8 Tips for Reducing Repeat Contacts 15 Tips for Driving Down Repeat Contacts How to Reduce Repeat Calls Fast? 1,306 Filed under - Contact Centre Research, Polls, Repeat Calls According to our poll, in their usual contact volumes, over half of the industry regularly deals with 10-24% of repeat contacts. Poll – “What percentage of your contact volume are repeat contacts?” – answers 0-4% of contact volume – 4% 5-9% of contact volume – 18% 10-24% of contact volume – 54% 25-49% of contact volume – 20% 50+% of contact volume – 4% Source: Call Centre Helper webinar: Understanding Why Your Customers Are Contacting You Sample size – 99 Date: March 2016 Author: Megan Jones Published On: 4th May 2016 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls, Repeat Calls Recommended Articles The Difference Between Measuring Repeat Contacts and First Contact Resolution 8 Tips for Reducing Repeat Contacts 15 Tips for Driving Down Repeat Contacts How to Reduce Repeat Calls Fast? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter