One of the cornerstones of a good contact centre strategy is a real understanding of why your customers are contacting you.
Armed with this information you remove avoidable contact, build powerful business plans, obtain buy-in from other departments and fine tune your operations.
In this Key Customer Issue webinar, we explore the best ways to understand why your customers are contacting you and how you can best harness this information.
Quick ways to identify customers
Different Customer profiles
Customer reason codes
Reducing avoidable contact
First Contact Resolution
Highlighting problems in other departments
Using call recording as a powerful tool
Dealing with difficult customers
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by IFS