One of the cornerstones of a good contact centre strategy is a real understanding of why your customers are contacting you.
Armed with this information you remove avoidable contact, build powerful business plans, obtain buy-in from other departments and fine tune your operations.
In this Key Customer Issue webinar, we explore the best ways to understand why your customers are contacting you and how you can best harness this information.
Topics Discussed
Panellists
Colin Shaw
Beyond Philosophy
Peter Massey
Budd
Paul White
mplsystems
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by IFS
