Call Monitoring – The Primary Way to Collect Customer Feedback 359 Filed under - Archived Content Contact centre managers rely most on call monitoring and email surveys when collecting customer feedback. Poll – What are your primary ways to collect customer feedback? – answers Call Monitoring 64% Analytics 26% Post call IVR survey 33% Email surveys 49% SMS Text Messaging 13% Source: Call Centre Helper Webinar Poll Sample size – 110 Here is a link to the webinar: Innovation that Makes Customers’ Lives Easier Author: Jo Robinson Published On: 20th Aug 2015 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter