Contact centre managers rely most on call monitoring and email surveys when collecting customer feedback.
Poll – What are your primary ways to collect customer feedback? – answers
Call Monitoring 64%
Analytics 26%
Post call IVR survey 33%
Email surveys 49%
SMS Text Messaging 13%
Source: Call Centre Helper Webinar Poll Sample size – 110
Here is a link to the webinar: Innovation that Makes Customers’ Lives Easier
Author: Jo Robinson
Published On: 20th Aug 2015 - Last modified: 23rd Sep 2019
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