Call Monitoring – The Primary Way to Collect Customer Feedback


Contact centre managers rely most on call monitoring and email surveys when collecting customer feedback.

Poll – What are your primary ways to collect customer feedback? – answers

Call Monitoring    64%
Analytics    26%
Post call IVR survey    33%
Email surveys    49%
SMS Text Messaging    13%

Source: Call Centre Helper Webinar Poll    Sample size – 110

Here is a link to the webinar: Innovation that Makes Customers’ Lives Easier

Published On: 20th Aug 2015 - Last modified: 8th Aug 2017
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